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Removing book from library doesn't reduce my count of installed devices

New Here ,
May 25, 2023 May 25, 2023

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I bought my first digital book and installed it on a few test PCs to make sure I knew what I was doing before I installed it on my library PCs. In doing so, I've exceeded my count of allowed installs. Removing it from my test PCs (and cleaning the registry entries suggested by Adobe) only removes it from my test PCs. It doesn't reduce my count to allow me to install on remaining Library PCs.

Any ideas?

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New Here ,
May 26, 2023 May 26, 2023

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Hi andy, please try taking help from these article hope that works for you. 

 

https://helpx.adobe.com/digital-editions/using/authorizing-and-de-authorizing-adobe-digital-editions....

 

https://helpx.adobe.com/in/digital-editions/kb/id-been-previously-used.html

 

https://helpx.adobe.com/in/digital-editions/kb/activation-errors-adobe-digital-editions.html#:~:text....

 

Let me know if that works for you. 

 

Also, is it possible for you to transfer the books to another email or account are those book refundable. 

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New Here ,
Jun 02, 2023 Jun 02, 2023

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Thanks for trying, but no, none of these solutions work. Regardless of how many devices I've de-authorized and scrubbed, my installed count still matches the quota. I've been trying to work with the publisher to reset my account, but I'm not sure they either understand what I'm seeing or believe what I'm doing. It is odd that Adobe tech support told me specifically that they don't support this product. Maybe they should take their name off of it.

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