Hello,
From reviewing existing posts, it appears that it is not possible to report a bug in ADE. But, I will ask anyway, and perhaps get my own answer.
I was battling (along with others) over the refusal of ADE to download books through a .acsm file when the book is purchased from Google. In true Adobe/Google fashion, the tool suddenly started downloading some books yesterday. As I happened to have made lists of books downloaded and books on Google, I used Excel to find the discrepancies, and then got caught up by downloading those books that were missing from the drive. All, that is, but 6 books that failed with the hated KEY_SCRAMBLE error.
Well, I'm somewhat better off; except that at the end of that process, I downloaded the current version of ADE, removed the existing application and installed the new one. Don't ask. Now, ADE is crashing on startup. It doesn't even load the splash screen. The App log in event viewer gives all the nasty details, starting with:
Faulting application name: DigitalEditions.exe, version: 4.5.12.0, time stamp: 0x64a8043b
Faulting module name: KERNELBASE.dll, version: 10.0.19041.4894, time stamp: 0x2fff1323
Exception code: 0xe0434352
But, is there someone to whom I can send these entries from the log file?
(I did uninstall the app, reboot the system, and install it again, but no joy.)
It's enough to make a guy pick up a paper book. 😕
Thanks.
mp
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