Trouble Downloading Ebook

Report · Jun 04, 2019

Hi there,

My name is Hannah and I am having trouble downloading an Ebook. I created an account with adobe and verified it through my email. I have my digital editions library open and whenever I try to download the ebook or drag the url into the library it says:

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY

I have tried many different browsers and it still is not working.

What should I do next to troubleshoot this problem?

Report · Jun 05, 2019

Windows:

    Close all applications.
    Press WINDOWS + R.
    In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    Remove the Adept Folder.
    In the Confirm Key Delete dialog, click OK.
    Close the Registry Editor.
    Open Adobe Digital Editions and reauthorize..

Macintosh:

    quit Adobe Digital Editions.
    Navigate to /Users/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
    Open Adobe Digital Editions and reauthorize.