W_ADEPT_CORE_WRONG_DEVICE

[terril61353384]

When I try to download an Ebook on a second computer, I receive the error message "W_ADEPT_CORE_WRONG_DEVICE".  I did not have any issues with this on my first computer.  I have deauthorized the first computer and gone through the steps to remove the Adept Key through the Registry Editor, and still no luck.  I create an account and use my Adobe ID so that I could view the purchase on multiple devices.

[Nanaky]

Has you authorize the secound Device with the same Adobe ID as the first?

[terril61353384]

Yes, I tried with the same Adobe ID.

[Nanaky]

Has you check if you can copy the eBook to a secound device? (Right Click in Digital Edition > Media-Info).

[terril61353384]

Unfortunatly, now I am getting an error message under Item Info > Permissions that "License Key is Damaged".  I attempted to deauthorize my computer to re-authorize it (using Ctrl+shift+D), but when I try, I receive an error message "Unable to Erase Authorization.  Please try again after some time."  I restarted my workstation, but receive the same error. 

[Nanaky]

"License Key is Damaged" is a error with the file itself. Remove the file and download again with a other Internet Browser.

[terril61353384]

Where is the file located to remove?

[Nanaky]

Has you try to remove it direkly in Digital Edition?

[terril61353384]

The only option I see is to remove it from the Library; this does not erase the actual file.

[Nanaky]

Its this a file with the cloud symbole?

[terril61353384]

No, there are no cloud symbols.

[Nanaky]

Then you should it mark at remove. Get you a error message or its not work?

[terril61353384]

I cannot remove the file from ADE.  I have to locate the file in it's original location.  Please provide me with the correct file path.

[Nanaky]

Which OS do are used exactly?

[terril61353384]

Windows 7

[Nanaky]

Then you should have a My Digital Edition Folder under your Documents.

[terril61353384]

Ok, I was able to erase the files. Now, I am receiving a different error message when trying to open a document: "E_AUTH_BAD_DEVICE_KEY_OR_PKCS12"

[Nanaky]

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

[terril61353384]

Thank you!!  I am now able to view the documents on my computer again.  However, I still have the original issue and error message when I try to open the book on a second computer.

[Nanaky]

You try the same steps on the secound Computer?

[terril61353384]

Yes

[Nanaky]

And you get the same error o.O sure that you have full permissions with your user.

[terril61353384]

Yes, I have no reason to believe otherwise.

[Nanaky]

Has you check if you get the same error with a other user of your device?

[terril61353384]

When another user tries, they receive the same "W_ADEPT_CORE_WRONG_DEVICE" error, even though I was able to authenticate with my same Adobe User ID.