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The error is:
"Unable to download Error getting License. License Server Communication Problem: W_ADEPT_CORE_WRONG_DEVICE"
The issue is that the user can get the .acsm file to work properly on one device. They try to install the app on a different device sign in with the same Adobe ID, and they get that error.
Please help.
Thanks.
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Has you check if the ebook have a limation of download?
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Ni Nanaky,
There is a limit of six allowed devices.
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Which OS used the user?
Have you check if autohriez the ADE with right adobe ID?
Can he open ather eBooks?
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Hi there, Obviously there hasn't been an answer to the question for five years, but when I look at the number of views, I see that there are a lot of people who know the problem and need a solution. Is there anyone here who knows how to deal with it? I would be very grateful for any help. Cheers!