What do I need to do with this error message E_AUTH_BAD_DEVICE_KEY_OR_PKCS12?

[triciac78191992]

I am trying to download a book from my local library but when I do I get this error message E_AUTH_BAD_DEVICE_KEY_OR_PKCS12.  What do I need to do to move past this?

[shreya]

For this problem, you need to deauthorize and authorize ADE again.

Mac:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again [Help -> Authorize Computer].

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again. [Help -> Authorize Computer].

[triciac78191992]

it's not working for me. the same error pop up. no one on chat is ready to help for this issue.

[shreya]

where are you stuck exactly ?

[triciac78191992]

I have been working with an off-site technician for 2 days and they finally

sorted it out. Not sure what they did but it is working now. Thanks for

getting back to me.

Tricia