E-ADEPT-REQUEST-EXPIRED

New Here ,
May 26, 2011 May 26, 2011

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What does this mean. I was able to download a book last week and now I get this error. Does it have anything to do with the latest Firefox version?


Yep it was the computer date/time that was not correct. Once that was corrected everything worked perfectly.

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Enthusiast ,
May 26, 2011 May 26, 2011

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http://kb2.adobe.com/cps/403/kb403936.html

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New Here ,
May 29, 2011 May 29, 2011

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I am having the same problem. My clock time and date are correct, and I am still having issues authorizing my computer. I opened up a webcase, but that was useless. What else should I do?

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Engaged ,
May 30, 2011 May 30, 2011

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As I have said before, it's not just your computer's time, time zone and

date. Your ereader has to be in sync also. Make sure that your ereader's

time, time zone (if any) and date are the same as your computer's.

===================

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New Here ,
Jun 05, 2011 Jun 05, 2011

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I don't even have my ereader yet (it is on the way), and I still cannot activate ADE. How else can I troubleshoot this error message? I have checked the time/date/timezone, uninstalled/re-installed, and from multiple servers.

Please advise!

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New Here ,
Nov 27, 2011 Nov 27, 2011

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Hey I hope this is helpful.

I had the same problem but turns out that even tho my time was right, the time zone wasnt. I live in WA and I had mountain time zone because when I was in pacifc(the actually time zone for WA) the time was wrong. So I had to change it and add an hour.

Sorry Im not good with this tech stuff but I hope you get it to work.

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New Here ,
Nov 29, 2011 Nov 29, 2011

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I also have this problem and have reset my computer and reader time/zone/date to match but still getting the error message. Feeling totally helpless, what a mess! Am thinking of uninstalling Digital Editions and trying to start all over again?

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New Here ,
Dec 09, 2011 Dec 09, 2011

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I too am getting this problem. I have reset my computer and my e-reader, still no joy. Surely there is a computer wizard out there that can sort this in seconds???

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Community Beginner ,
Dec 07, 2013 Dec 07, 2013

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I am frustrated too! I have tried all of the suggestions on theis thread, including several more. I have both the ebook and the computer synced and with the right time and date. Nothing works. I can't do anything with it.

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Guide ,
Dec 08, 2013 Dec 08, 2013

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@bunn: Do you get the error messsage above (E-ADEPT-REQUEST-EXPIRED), or some other syptoms of error?

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Community Beginner ,
Dec 08, 2013 Dec 08, 2013

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I get Activation server error

code: E_Adept_Request_Expired

Sent from my Verizon Wireless 4G LTE Smartphone

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Community Beginner ,
Dec 08, 2013 Dec 08, 2013

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@bunn

I'll try to help.

Which city and country do you live in right now?

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Community Beginner ,
Dec 08, 2013 Dec 08, 2013

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Gaithersburg ,MD

I tried the suggestion of going to the link and putting in city etc...

I'd appreciate it any help!

Sent from my Verizon Wireless 4G LTE Smartphone

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New Here ,
Dec 20, 2011 Dec 20, 2011

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Here is what I did on my PC.

Set the time using the "Automatically synchronize with Internet time server"

Apply

Still saw the error

Redownloaded the ebook

- Nilanjan

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New Here ,
Jan 27, 2012 Jan 27, 2012

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with a macs after trying all, set the time to "Set date and time automaticlly" and it works . . . Adobe needs to state this requirement in their instructions.

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Community Beginner ,
Dec 07, 2013 Dec 07, 2013

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Hey, I think I found a solution. 

I use windows, so this doesn't really apply to mac users.

Go to http://www.timeanddate.com/worldclock/city.html?n=250, and enter the name of your city, then you'll find the correct time zone in this format:

Standard time zone:UTC/GMT -5 hours

Since I'm in Toronto, my UTC is -5 hours. Go into your calender/date and change your time zone to the UTC which you looked up. NOTE! Your time will change, let it. Now, your time is in the right time zone, but the time is not correct. You need to change the TIME, NOT the time zone. After setting your computer to the correct time and time zone, you should have no problems authorizing your computer.

Hope this helped!

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New Here ,
Oct 01, 2014 Oct 01, 2014

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THIS WORKED!

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New Here ,
Jun 17, 2016 Jun 17, 2016

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finally got it right thanks to you!

I dont know if it would work for others, but in my case, my time zone was correct but the time itself was wrong because there was a daylight adjustment that wasn't considered on the time zone .

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Community Beginner ,
Dec 10, 2013 Dec 10, 2013

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Bunn,

since you live in Maryland, which only has 1 timezone which is -5GMT/UTC, I made a step by step guide for you to follow.

http://oi43.tinypic.com/1zq7m04.jpg

I followed all those steps, and my error fixed. If you still have that error, then I have no idea what's causing it.

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Community Beginner ,
Dec 14, 2013 Dec 14, 2013

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Thank-you very much! I had tried that but apparently skipped a step. Then, for some reason, when I turned the computer off, I'd get a different time. This happened about three times. This is my first experience with Windows 8 but still I'm not exactly new to computers. Anyway, thanks so much for the time you put in. Now I can Nook again and thee will be peace in the house!

Date: Tue, 10 Dec 2013 10:37:53 -0800

From: forums_noreply@adobe.com

To: gailsblueheaven@hotmail.com

Subject: E-ADEPT-REQUEST-EXPIRED

Re: E-ADEPT-REQUEST-EXPIRED

created by jl.bcgp in Adobe Digital Editions - View the full discussion

Bunn,

Bunn, since you live in Maryland, which only has 1 timezone which is -5GMT/UTC, I made a step by step guide for you to follow.

http://tinypic.com/r/1zq7m04/5

I followed all those steps, and my error fixed. If you still have that error, then I have no idea what's causing it.

Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5917708#5917708

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New Here ,
Oct 11, 2014 Oct 11, 2014

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When I changed the clock I noticed it was set to the improper UTC. After changing it, I had to then re-sync the clock under the internet tab and apply. Then it worked.

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New Here ,
Mar 09, 2016 Mar 09, 2016

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Most probably you downloaded the ADE epub (.ascm ) book and the earlier download remains in your downloads folder. ADE sees these earlier downloads and is confused as they are all out of time syn with its program.

The solution is simple first, find all downloaded copies (you may have several) and delete them.

Next re-download a fresh copyof your book and ADE will find it and open it.

Sandy

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New Here ,
Mar 26, 2016 Mar 26, 2016

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This worked for me! All date/time settings were correct, but I downloaded the .ascm file prior to installing ADE. I deleted and redownloaded the .ascm file, now it works just fine. Thanks

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New Here ,
Mar 09, 2016 Mar 09, 2016

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Most probably you downloaded the ADE epub (.ascm ) book and the earlier download remains in your downloads folder. ADE sees these earlier downloads and is confused as they are all out of time syn with its program.

The solution is simple first, find all downloaded copies (you may have several) and delete them.

Next re-download a fresh copyof your book and ADE will find it and open it.

Sandy

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New Here ,
Jun 10, 2016 Jun 10, 2016

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Sorting the time zone issue also made it work for me with a Macbook pro OSX Mavericks, thanks a lot!

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