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Exporting epub from Indesign CC 2017, will not open in Adobe Digital Editions 4.5

Community Beginner ,
Jun 04, 2018

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Hello,

We have created a booklet that is 196 pages, and successfully exported it as a press-ready pdf for printing and interactive pdf for online viewing. Our client has asked for it in an epub format.  We have exported test files and they open and are navigable in both iBooks and Microsoft Edge, but will not open in Adobe Digital Editions on a PC. We get no error message, but the twirling blue circle never stops until you quit the program.

We have tried numerous options and looked at many forum answers, and still can't get this to work.  We have removed the TOC, removed all hyperlinks, made a new TOC for epub- again, all open in iBooks and Edge but not ADE. We have also tried exporting other brochures to epub and they will not open in ADE. If this is an ADE setting, we can fix it and send a tutorial for our client's customers, but we are really searching for some answers that will not require this. Our client's customers are PC-based.

Any solutions are greatly appreciated, and thanks in advance for your help.

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Exporting epub from Indesign CC 2017, will not open in Adobe Digital Editions 4.5

Community Beginner ,
Jun 04, 2018

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Hello,

We have created a booklet that is 196 pages, and successfully exported it as a press-ready pdf for printing and interactive pdf for online viewing. Our client has asked for it in an epub format.  We have exported test files and they open and are navigable in both iBooks and Microsoft Edge, but will not open in Adobe Digital Editions on a PC. We get no error message, but the twirling blue circle never stops until you quit the program.

We have tried numerous options and looked at many forum answers, and still can't get this to work.  We have removed the TOC, removed all hyperlinks, made a new TOC for epub- again, all open in iBooks and Edge but not ADE. We have also tried exporting other brochures to epub and they will not open in ADE. If this is an ADE setting, we can fix it and send a tutorial for our client's customers, but we are really searching for some answers that will not require this. Our client's customers are PC-based.

Any solutions are greatly appreciated, and thanks in advance for your help.

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Jun 04, 2018 0
Contributor ,
Jun 06, 2018

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Hi!

It is hard to ansver without seeing the resulting epub.

If you can provide me the sample of your  file, i will try to take a look at it.

There can be millions of reasons ADE would refuse to open the epub file.

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Jun 06, 2018 0
Community Beginner ,
Jun 11, 2018

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I can't send the client file for confidentiality reasons. However, we also created a test file and it did not open in ADE. I can send that one if it will help?

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Jun 11, 2018 0
Contributor ,
Jun 11, 2018

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Yes.

The test file is OK.

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Jun 11, 2018 0
Adobe Community Professional ,
Jun 11, 2018

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It might be worth you having a look at Circular Flo: https://www.circularflo.com/

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Jun 11, 2018 0
ds1admkt LATEST
Community Beginner ,
Jun 11, 2018

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Thank you I will look into this!

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Jun 11, 2018 1
Adobe Community Professional ,
Jun 10, 2018

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Is this a Reflowable text ePub or a FXL ePub?

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Jun 10, 2018 0
Community Beginner ,
Jun 11, 2018

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It is a FXL ePub.

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Jun 11, 2018 0
Most Valuable Participant ,
Jun 11, 2018

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Moved to ADE forum.

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Jun 11, 2018 0