"Double-page View" menu option greyed out

Community Beginner ,
May 12, 2020

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I have a problem with Adobe Digital Editions. I would like some help with my problem.

I want to look at a PDF using Adobe Digital Editions. (I'm on a Mac.) I got the PDF from the Internet Archive, so it was formatted as an ACSM file at first. I want to see two pages of the PDF at the same time. When I click on the "Reading" menu, there is an option called "Double-page View" that I want to click on. However, the text of the "Double-page View" option is grey, and I can't click on it. I want to know how to make it so I can click on the option, and see two pages of my PDF at the same time.

I wanted to get help for my problem from Adobe's support. I tried using the online support tool, and I tried calling customer support on the phone, but neither of them could help me. Both times I tried, I was told to try the "adobe support community forums" instead, so I am posting here. No Adobe employee will ever read this so this was a fundamentally worthless exertion of effort but I guess if anyone here has, like, an uncle in the division of the company that actually supports customers, send it over to him?

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ACSM files, DRM

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Community Beginner ,
May 14, 2020

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I, too, sure hope someone from Adobe reads these things!  Or at least a knowlegable community ADE user. 

 

I'm having the same problem, the "Double-page view" option is grayed out.  I was able to use it on several books this month, including last week.  (Using ADE 4.5.11 on Windows 10 laptop, then and still).  Now I can only get single-page (default) view.  All the books were borrowed from the same source library, and downloaded as EPUB type.  I can still get a 2-page view when reading in my browser, but no-can-do on my copy downloaded to ADE.  Is there a fix?  Thank you.

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