"Double-page View" menu option greyed out

Report · May 12, 2020

I have a problem with Adobe Digital Editions. I would like some help with my problem.

I want to look at a PDF using Adobe Digital Editions. (I'm on a Mac.) I got the PDF from the Internet Archive, so it was formatted as an ACSM file at first. I want to see two pages of the PDF at the same time. When I click on the "Reading" menu, there is an option called "Double-page View" that I want to click on. However, the text of the "Double-page View" option is grey, and I can't click on it. I want to know how to make it so I can click on the option, and see two pages of my PDF at the same time.

I wanted to get help for my problem from Adobe's support. I tried using the online support tool, and I tried calling customer support on the phone, but neither of them could help me. Both times I tried, I was told to try the "adobe support community forums" instead, so I am posting here. No Adobe employee will ever read this so this was a fundamentally worthless exertion of effort but I guess if anyone here has, like, an uncle in the division of the company that actually supports customers, send it over to him?

Report · May 14, 2020

I, too, sure hope someone from Adobe reads these things! Or at least a knowlegable community ADE user.

I'm having the same problem, the "Double-page view" option is grayed out. I was able to use it on several books this month, including last week. (Using ADE 4.5.11 on Windows 10 laptop, then and still). Now I can only get single-page (default) view. All the books were borrowed from the same source library, and downloaded as EPUB type. I can still get a 2-page view when reading in my browser, but no-can-do on my copy downloaded to ADE. Is there a fix? Thank you.