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Unable to erase computer authorisation in Adobe Digital Editions. My previous ID is unrecognised.

New Here ,
Dec 03, 2019

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I have lost the password to an Adobe account linked to an old email address which was the ID.

Digital editions won't allow me to de-authorise or re-authorise  with a new ID without this password. An hour with the Adobe chat-line failed to find a solution. Any ideas, please? I use a MacBook Pro, OS Mojave.

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Unable to erase computer authorisation in Adobe Digital Editions. My previous ID is unrecognised.

New Here ,
Dec 03, 2019

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I have lost the password to an Adobe account linked to an old email address which was the ID.

Digital editions won't allow me to de-authorise or re-authorise  with a new ID without this password. An hour with the Adobe chat-line failed to find a solution. Any ideas, please? I use a MacBook Pro, OS Mojave.

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Account management

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253

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Dec 03, 2019 0
Most Valuable Participant ,
Dec 03, 2019

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If you don't have the information to access your account, and Adobe support can't help, there is nothing anyone can do

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Dec 03, 2019 0
Community Beginner ,
Dec 04, 2019

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Hi there. Same thing happened to me. In finder, under the Go menu, go to ~/Library/Application Support/Adobe/Digital Editions/ and delete the file <activation.dat>  (under Adobe >Digital Editions).

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Dec 04, 2019 2
Community Beginner ,
Dec 04, 2019

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Sorry I forgot to say, then start over with the ID and password set up.

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Dec 04, 2019 1
New Here ,
Dec 04, 2019

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Shelley

Many thanks - it worked like a charm. Why couldn't Adobe simply simply make that clear from the start?

Colin

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Dec 04, 2019 0
Community Beginner ,
Dec 05, 2019

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Because ADOBE does not want to help you. 

The only thing they say when you ask for help: go to the forum. 

It is a shame!!!

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Dec 05, 2019 0
Community Beginner ,
Dec 06, 2019

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This looks extremely useful (I want to get rid of a redundant ID that is getting in the way) but I'm a novice.  What is the Go menu? and the "finder"?

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Dec 06, 2019 0
Community Beginner ,
Dec 06, 2019

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Are you using a Mac or a PC? 

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Dec 06, 2019 0
Community Beginner ,
Dec 07, 2019

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I'm using a PC (laptop) with Windows 10.

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Dec 07, 2019 0
Community Beginner ,
Dec 07, 2019

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Ah, okay. "Go" and "Finder" are Mac things. Pehaps you could do a search on your PC for that file name? Or this forum for the same thing. I have seen Windows people posting about that error here so I am sure you'lll find it. Good luck! Sorry I can't be more helpful.

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Dec 07, 2019 0
Community Beginner ,
Dec 07, 2019

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Thanks for replying to my question and at least pointing me in a
helpful direction. Best wishes.

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Dec 07, 2019 0
Community Beginner ,
Dec 04, 2019

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Colin,

 

Because they're terrible. The software is terrible, the support is terrible, if it's Adobe it's terrible. 

 

Word of advice: I don't know what version of ADE you're using (I had to downgrade to 2.0 to get it to work with my e-reader), but when I upgraded my Mac OS to Catalina, I had no choice but to "upgrade" to ADE 4.5.10 and that was officially the end of the road for me and my e-reader. So think twice before you update to 4.5.10 if you haven't yet -- it's THE WORST. (And my posts here, along with many many others complaining of the same problem, have gone unanswered.)

 

Best,

 

Shelley

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Dec 04, 2019 0
Community Beginner ,
Dec 05, 2019

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Yes, it is a shame that Adobe doesn't want to help.

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Dec 05, 2019 0
New Here ,
Dec 11, 2019

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Thanks, Shelley - a very worthwhile warning.

Colin

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Dec 11, 2019 0