I have lost the password to an Adobe account linked to an old email address which was the ID.
Digital editions won't allow me to de-authorise or re-authorise with a new ID without this password. An hour with the Adobe chat-line failed to find a solution. Any ideas, please? I use a MacBook Pro, OS Mojave.
If you don't have the information to access your account, and Adobe support can't help, there is nothing anyone can do
Hi there. Same thing happened to me. In finder, under the Go menu, go to ~/Library/Application Support/Adobe/Digital Editions/ and delete the file <activation.dat> (under Adobe >Digital Editions).
Sorry I forgot to say, then start over with the ID and password set up.
Many thanks - it worked like a charm. Why couldn't Adobe simply simply make that clear from the start?
Because ADOBE does not want to help you.
The only thing they say when you ask for help: go to the forum.
It is a shame!!!
This looks extremely useful (I want to get rid of a redundant ID that is getting in the way) but I'm a novice. What is the Go menu? and the "finder"?
Are you using a Mac or a PC?
Ah, okay. "Go" and "Finder" are Mac things. Pehaps you could do a search on your PC for that file name? Or this forum for the same thing. I have seen Windows people posting about that error here so I am sure you'lll find it. Good luck! Sorry I can't be more helpful.
Because they're terrible. The software is terrible, the support is terrible, if it's Adobe it's terrible.
Word of advice: I don't know what version of ADE you're using (I had to downgrade to 2.0 to get it to work with my e-reader), but when I upgraded my Mac OS to Catalina, I had no choice but to "upgrade" to ADE 4.5.10 and that was officially the end of the road for me and my e-reader. So think twice before you update to 4.5.10 if you haven't yet -- it's THE WORST. (And my posts here, along with many many others complaining of the same problem, have gone unanswered.)
Yes, it is a shame that Adobe doesn't want to help.
Thanks, Shelley - a very worthwhile warning.