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W_ADEPT_CORE_WRONG_DEVICE

Community Beginner ,
Sep 18, 2019

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The error is: 

 

"Unable to download Error getting License. License Server Communication Problem: W_ADEPT_CORE_WRONG_DEVICE"

 

The issue is that the user can get the .acsm file to work properly on one device. They try to install the app on a different device sign in with the same Adobe ID, and they get that error. 

 

Please help.

 

Thanks.

TOPICS
ACSM files, Activation, ADE authorization, Install ADE

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W_ADEPT_CORE_WRONG_DEVICE

Community Beginner ,
Sep 18, 2019

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The error is: 

 

"Unable to download Error getting License. License Server Communication Problem: W_ADEPT_CORE_WRONG_DEVICE"

 

The issue is that the user can get the .acsm file to work properly on one device. They try to install the app on a different device sign in with the same Adobe ID, and they get that error. 

 

Please help.

 

Thanks.

TOPICS
ACSM files, Activation, ADE authorization, Install ADE

Views

348

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 18, 2019 0
LEGEND ,
Sep 18, 2019

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Has you check if the ebook have a limation of download?

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Sep 18, 2019 0
Community Beginner ,
Sep 18, 2019

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I believe our company allows six downloads per .acsm file. I am double checking with the developers who work with it.

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Sep 18, 2019 0
Community Beginner ,
Sep 23, 2019

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Ni Nanaky,

 

There is a limit of six allowed devices.

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Sep 23, 2019 0
Nanaky LATEST
LEGEND ,
Sep 25, 2019

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Which OS used the user? 
Have you check if autohriez the ADE with right adobe ID?
Can he open ather eBooks?

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Sep 25, 2019 0