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Adobe Dimension Won't export Object with Materials and Image GLB

Explorer ,
Feb 19, 2025 Feb 19, 2025

 

Hi guys, I hope everyone is doing well. I am having a problem with Adobe Dimension. I am using a custom Gaming Laptop running Win 11 Pro,  with tons of SSD space, NVIDIA RTX 4070 Graphic  Card (12GB), and I am using the latest version of Adobe Dimension (4.0.4) .

The issue is as follow:

  1. I am using a simple 3D model of a human silhouette, which I turned into 3D in Illustrator and imported into Dimension. 
  2. I added a the "Polished Metal", gold material.
  3. I then added a simple label (PNG image) to the Model
  4. I tried to export to a .GLB format so I can use it in PowerPoint for a presentation I was working on.
  5. The export failed, and I got the following Message:
    "Something went wrong while exporting your scene."

    The funny thing is that if I one export the model without the image it will export just fine. If I then export the model with the image only, without adding any material it will also work fine. IT'S THE COMBINATION OF THE TWO, MATERIAL+IMAGE that creates the problem. And to top all of that, the issue lies with some of the materials, not all. See image attach to give you an idea of what I am saying here.
    I also tried with a simple cube and the problem remains. So, the issues has nothing to do with my model.

    I contacted Adobe and twice we lost connection after some trouble shooting. We uninstalled and reinstalled Dimension, reinstalled NVIDIA GeForce Experience drivers, and nothing worked.

    Upon checking other materials, I noticed that mostly are the metal materials, but not all of them, that often created this issue. Has anybody experienced the same issue? Any help will be greatly appreciated.

    Dimension Export Problem.pngexpand image
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LEGEND ,
Feb 19, 2025 Feb 19, 2025
LATEST

fix = convert the png images to a single jpg file... that way it will export to Glb [which is an open standard]

 

some of the Adobe materials are made using a different rendor type... thats fine but it means the dev team doesn't always know if the left and right hand are using the same play book [this isn't a bug]

 

another better option would be to export as Obj [thats wavefront] and then use Blender to convert the images and model into Glb because then you have more control

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