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Black screen

New Here ,
May 04, 2021 May 04, 2021

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Hello ! 
I recently downloaded Dimension on my laptop, and it's able to run it. But when I open it, I can see the tool bar without any problem but the "space" part is black. 
does anyone know how I can fix this ?

thanks ! 

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Download and install, Problem or error

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correct answers 1 Correct answer

Community Beginner , May 19, 2021 May 19, 2021
Hello Ares I have just opened Dimension and a message has appeared to activate the GPU. I have not made any changes to my graphic card. The problem is solved, now I can see the workspace in 3D. Thanks a lot

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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Are you an Mac or Win?

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LEGEND ,
May 05, 2021 May 05, 2021

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laptops offen have 2 Gpu, one for just running the screen and a better one for doing the actual work

Windows users should check that Dimension is set to open with the better Gpu and Mac users need to remove any 3rd party cab software for running more than 1 screen... at least until you test these are not the issue

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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There is a new build with bug fixes. https://community.adobe.com/t5/dimension/dimension-3-4-2-is-now-available/td-p/12022569

 

Are you able to run Dn?

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Community Beginner ,
May 14, 2021 May 14, 2021

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Hello, Ares

 I have installed the latest versión 3.4.2 (windows) on my desktop computer, but have the same problem than Junye. Can you help me?. Thanks

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Adobe Community Professional ,
May 14, 2021 May 14, 2021

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Can you share your system info, including Video Graphics?

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Community Beginner ,
May 17, 2021 May 17, 2021

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Windows 10 Pro

Nvidia Geforce RTX 2080 Super

Controller version 462.31

Intel Core i9-10980XE 3.00Ghz

64 GB Ram

 

 

Thanks

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Adobe Community Professional ,
May 17, 2021 May 17, 2021

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Try this https://helpx.adobe.com/dimension/kb/issue-intel-video-card-driver.html

 

Solutions. Right-click the Dimension application icon. In the context menu, click Change Default Graphics Processor. Set the NVIDIA card as the default GPU for Dimension.exe

 

Nvidia Geforce RTX 2080 Super is latest cards and may be Dn  isn't optimized for it. Try to use Intel Graphics if you have it. 

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Community Beginner ,
May 19, 2021 May 19, 2021

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Hello Ares

 

I have just opened Dimension and a message has appeared to activate the GPU. I have not made any changes to my graphic card. The problem is solved, now I can see the workspace in 3D.

 

Thanks a lot

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Adobe Community Professional ,
May 20, 2021 May 20, 2021

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Great! 

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New Here ,
Aug 04, 2021 Aug 04, 2021

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I am facing the similar problem.. screen turning black on clicking. Read through the chats, Choose "Troubleshoot Compatibility."; this step is boggling me. 

I am not at all a tech person. 

Help me out.

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LEGEND ,
Aug 04, 2021 Aug 04, 2021

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your issue has nothing to do with black screens so please don't post me too... apart from being rude it also makes it hard to see because old threads get sorted in a different way

 

anyway you gave a screengrab [well done] and it looks like the sharpening globally nvidia issue

 

https://community.adobe.com/t5/dimension/experiencing-strange-screen-behaviour-with-mouse-hover/m-p/...

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