Can't get past welcome screen

[user82573258]

I've just downloaded Dimension on my Mac after doing a clean install, but can't seem to get past the welcome screen:

Whenever I click 'create new' or 'open' nothing happens

Also there is nothing in the menu bar apart from 'Quit'... which also doesn't work, I have to force-quit the app

Could this be anything to do with my Mac being a late 2009 model? It is getting quite old now! But I generally don't have problems apart from it being slow at times

[Ares Hovhannesyan]

I am on Win and there is HOME icon for showing Home screen. Hope this will help

[Ussnorway · Accepted solution]

the install has failed and yes its because your Mac is just too old to run Dimension... 2011 is the [min] age chip that has any hope

https://helpx.adobe.com/au/dimension/system-requirements.html

[lou-lilâm4933819]

Hi

I am having the exact same issue, but my mac is a more recent one.
Not sure what to do.

[Ares Hovhannesyan]

Please report bug here https://feedback.adobedimension.com/forums/552760-adobe-dimension-bugs

[yonore]

Just to be sure, because I was so excited when I tested this as Project Felix, there is no way around the 2011 min requirement?

I have a 2010 27"imac 16gb ram, 1T SSD running High Sierra, I know I am right at the limit and was wondering if there was anything I could do to use this program, I've been messing with Adobe Aero on my phone and Im sure working with both programs would amazing.

Thanks for your time, cheers!

[Ussnorway]

[quote]there is no way around the 2011 min requirement?[/quote]

correct

Project Felix was more open ended but Dimension has changed and the dev team had to draw a line in the sand... in fact not all 2011 chips are able to run Dimension because Apple did a deal with Intel to reuse some of their busted chips so there are [so called] 2014 chips around that can not run this software

[Ben-Gee]

If your photoshop welcome screen is stuck and you can't see new files or images opened:

Disable your graphics card link to photoshop - it is no longer supported:

Settings -> performance - checkbox disable "use graphics processor"
Camera-raw -> Performance -> Use Graphics Processor "OFF"

Then update your graphics card drivers as they are released, and after every upgrade, try to switch these settings on again - if it doesn't work, switch them off.

[Ben-Gee]

If your photoshop welcome screen is stuck and you can't see new files or images opened:

Disable your graphics card link to photoshop - it is no longer supported:

Settings -> performance - checkbox disable "use graphics processor"
Camera-raw -> Performance -> Use Graphics Processor "OFF"

Then update your graphics card drivers as they are released, and after every upgrade, try to switch these settings on again - if it doesn't work, switch them off.