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Can't get past welcome screen

Participant ,
Mar 08, 2020 Mar 08, 2020

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I've just downloaded Dimension on my Mac after doing a clean install, but can't seem to get past the welcome screen:

Screen Shot 2020-03-08 at 10.48.36.png

 

Whenever I click 'create new' or 'open' nothing happens

Also there is nothing in the menu bar apart from 'Quit'... which also doesn't work, I have to force-quit the app

Screen Shot 2020-03-08 at 10.51.50.png

 

Could this be anything to do with my Mac being a late 2009 model? It is getting quite old now! But I generally don't have problems apart from it being slow at times

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correct answers 1 Correct answer

LEGEND , Mar 08, 2020 Mar 08, 2020

the install has failed and yes its because your Mac is just too old to run Dimension... 2011 is the [min] age chip that has any hope

 

https://helpx.adobe.com/au/dimension/system-requirements.html

 

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Community Expert ,
Mar 08, 2020 Mar 08, 2020

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I am on Win and there is HOME icon for showing Home screen. Hope this will help

Capture.JPG

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LEGEND ,
Mar 08, 2020 Mar 08, 2020

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the install has failed and yes its because your Mac is just too old to run Dimension... 2011 is the [min] age chip that has any hope

 

https://helpx.adobe.com/au/dimension/system-requirements.html

 

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New Here ,
Mar 09, 2020 Mar 09, 2020

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Hi

 

I am having the exact same issue, but my mac is a more recent one.
Not sure what to do.

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Community Expert ,
Mar 10, 2020 Mar 10, 2020

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Explorer ,
Mar 22, 2020 Mar 22, 2020

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Just to be sure, because I was so excited when I tested this as Project Felix, there is no way around the 2011 min requirement?

 

I have a 2010 27"imac 16gb ram, 1T SSD running High Sierra, I know I am right at the limit and was wondering if there was anything I could do to use this program, I've been messing with Adobe Aero on my phone and Im sure working with both programs would amazing.

 

Thanks for your time, cheers!

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LEGEND ,
Mar 22, 2020 Mar 22, 2020

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[quote]there is no way around the 2011 min requirement?[/quote]

correct

 

Project Felix was more open ended but Dimension has changed and the dev team had to draw a line in the sand... in fact not all 2011 chips are able to run Dimension because Apple did a deal with Intel to reuse some of their busted chips so there are [so called] 2014 chips around that can not run this software

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Community Beginner ,
Mar 14, 2022 Mar 14, 2022

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If your photoshop welcome screen is stuck and you can't see new files or images opened:

Disable your graphics card link to photoshop - it is no longer supported:

Settings -> performance - checkbox disable "use graphics processor"
Camera-raw -> Performance -> Use Graphics Processor "OFF"

Then update your graphics card drivers as they are released, and after every upgrade, try to switch these settings on again - if it doesn't work, switch them off.

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Community Beginner ,
Mar 14, 2022 Mar 14, 2022

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If your photoshop welcome screen is stuck and you can't see new files or images opened:

Disable your graphics card link to photoshop - it is no longer supported:

Settings -> performance - checkbox disable "use graphics processor"
Camera-raw -> Performance -> Use Graphics Processor "OFF"

Then update your graphics card drivers as they are released, and after every upgrade, try to switch these settings on again - if it doesn't work, switch them off.

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