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Can't open saved .dn file

New Here ,
Apr 08, 2019 Apr 08, 2019

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Hello, we save our 3D models from 3DS Max as FBX files and I can easily insert and edit them in Adobe Dimension. But after saving the project I can't open the file anymore.  No matter which drawing I try. I can't open the .dn file afterwards.

Here are the ERROR lines from the log file:

gbl       Error   7448ms> RENDERCORE ERROR: GL Render Target should not have a depth buffer attached, not anymore.

gbl       Error   7448ms> RENDERCORE ERROR: Bad Context or bad FBO attachment

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correct answers 1 Correct answer

Adobe Employee , Apr 18, 2019 Apr 18, 2019
Please e-mail your full Dimension.log file to tickets@adobedimension.com

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LEGEND ,
Apr 09, 2019 Apr 09, 2019

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can you share one of these Fbx files for a test?

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New Here ,
May 02, 2019 May 02, 2019

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As these are confidential company data, I cannot send the file unfortunately.   

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Adobe Employee ,
Apr 18, 2019 Apr 18, 2019

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Please e-mail your full Dimension.log file to tickets@adobedimension.com

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New Here ,
May 02, 2019 May 02, 2019

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I've send both log files to your support center!

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