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Dimension doesn't start up

Explorer ,
Jun 13, 2019 Jun 13, 2019

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When I start Dimension it doesn't work. I just can see the splash screen and that's it.

Only version 1.0 is working but it has a lot of other issues.

Mac Pro 2009

Nvidia GTX 1050 Ti

High Sierra

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LEGEND ,
Jun 14, 2019 Jun 14, 2019

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that a ten years out of date Mac runs even version 1 is impressive... the card is nice so this system would be ok as a cheap video editing rig* but the chip isn't up to rendor

* with software that uses Gpu to rendor

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Explorer ,
Jun 17, 2019 Jun 17, 2019

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Hi Ussnorway,

this year I made some hardware upgrades to my machine and it runs fine just as a new computer would run. All Adobe apps run fine (After Effects, Premiere, Photoshop..). I also use Cinema 4D which runs very well. Only Dimension has issues.

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LEGEND ,
Jun 17, 2019 Jun 17, 2019

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yes after effects, premiere and photoshop are all old software designed to run on older chips

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Community Expert ,
Jun 19, 2019 Jun 19, 2019

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Please log your bug here Adobe Dimension Feedback Portal

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Explorer ,
Jun 21, 2019 Jun 21, 2019

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Thanks Ares. I did the survey.

By the way:

I tested Dimension on the same machine with 2 different OS (Sierra, High Sierra) and also on a virutal machine. (Virtual Box: Windows 10) with the same result.

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LEGEND ,
Jun 21, 2019 Jun 21, 2019

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he doesn't have a bug the system requirments are very clear & his cpu is to old...

Required for any system (Windows and macOS)

  • Intel Core i7 (2011 or newer)
  • Intel Xeon (2011 or newer)

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Explorer ,
Jun 25, 2019 Jun 25, 2019

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I have a later CPU than the original: It's a X5690 which is from the year 2011.

Anyway I don't get the concept of Dimension.

It is suppose to be a render engine for 2D graphic designers who usually don't have a computer as good as 3D desingers.

I never had a problem with Cinema 4D using the old CPU or my upgraded from 2011.

I have several softwares that need a lot of CPU power.

Only Dimension seems to have a problem with that.

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LEGEND ,
Jun 25, 2019 Jun 25, 2019

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X5690 isn't Intel® Turbo Boost Technology 2

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Explorer ,
Jun 25, 2019 Jun 25, 2019

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Thanks for your effort Ussnorway.

Adobe posted in 2018 that they will remove that blocking factor:

Adobe Dimension won't open

That's more than a year ago.

And I'm sure that you will understand that I will not spend money on a new computer for Dimension since I already spent more than 1.000 $ for the X5690.

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LEGEND ,
Jun 26, 2019 Jun 26, 2019

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i understand your pain mate... i have flagged this post for the team to look at in case I'm wrong but my understanding is the X5690 (tech a 2011 yes but really an older chip sold as a budget option to use up spare stock) will not run it because AVX2 requirement never made it before the chip was dropped by Intel

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Explorer ,
Jun 26, 2019 Jun 26, 2019

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Thanks Ussnorway

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Adobe Employee ,
Jun 26, 2019 Jun 26, 2019

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Hi franzr,

We're really sorry for all the trouble. Could you please share your system info with us? Since you are unable to launch Dimension, you can get this information from Photoshop application. Go to Photoshop > Help menu > System info > Copy and paste the entire info in your next reply.

Thanks,

Mohit

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Explorer ,
Jun 27, 2019 Jun 27, 2019

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Thanks for your help Mohit.

Here are the infos:

Adobe Photoshop Version: 20.0.4 20190227.r.76 2019/02/27: 1205725  x64

Number of Launches: 393

Operating System: Mac OS 10.13.6

System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 6

Logical processor count: 12

Processor speed: 3460 MHz

Built-in memory: 49152 MB

Free memory: 27264 MB

Memory available to Photoshop: 46059 MB

Memory used by Photoshop: 70 %

Alias Layers: Disabled.

Modifier Palette: Disabled.

Highbeam: Enabled.

Touch Bar Property Feedback: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Main Display

Display Bounds: top=0, left=0, bottom=1080, right=1920

Display: 2

Display Bounds: top=0, left=1920, bottom=960, right=3200

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=2

NumCLGPUs=2

NumNativeGPUs=1

glgpu[0].GLVersion="2.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=512

glgpu[0].GLName="NVIDIA GeForce GT 120 OpenGL Engine"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLRectTextureSize=8192

glgpu[0].GLRenderer="NVIDIA GeForce GT 120 OpenGL Engine"

glgpu[0].GLRendererID=16918028

glgpu[0].HasGLNPOTSupport=1

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[60]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2 (Apr 18 2019 19:58:48)"

clgpu[0].CLDeviceVersion="1.0 "

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=512

clgpu[0].CLName="GeForce GT 120"

clgpu[0].CLVendor="NVIDIA"

clgpu[0].CLVendorID=16918016

clgpu[0].CLDriverVersion="10.33.0 387.10.10.10.40.128"

clgpu[0].CLBandwidth=5.92061e+09

nativegpu[0].NativeName="NVIDIA GeForce GTX 1050 Ti"

glgpu[1].GLVersion="2.1"

glgpu[1].IsIntegratedGLGPU=0

glgpu[1].GLMemoryMB=4096

glgpu[1].GLName="NVIDIA GeForce GTX 1050 Ti OpenGL Engine"

glgpu[1].GLVendor="NVIDIA Corporation"

glgpu[1].GLVendorID=4318

glgpu[1].GLRectTextureSize=16384

glgpu[1].GLRenderer="NVIDIA GeForce GTX 1050 Ti OpenGL Engine"

glgpu[1].GLRendererID=16918391

glgpu[1].HasGLNPOTSupport=1

glgpu[1].CanCompileProgramGLSL=1

glgpu[1].GLFrameBufferOK=1

glgpu[1].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"

glgpu[1].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[1].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[1].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[1].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[1].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[1].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[1].CLPlatformVersion="1.2 (Apr 18 2019 19:58:48)"

clgpu[1].CLDeviceVersion="1.2 "

clgpu[1].IsIntegratedCLGPU=0

clgpu[1].CLMemoryMB=4096

clgpu[1].CLName="GeForce GTX 1050 Ti"

clgpu[1].CLVendor="NVIDIA"

clgpu[1].CLVendorID=16918272

clgpu[1].CLDriverVersion="10.33.0 387.10.10.10.40.128"

clgpu[1].CLBandwidth=4.15225e+10

clgpu[1].CLCompute=631.736

License Type: Subscription

Serial number: 94070804633507329803

GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off

Application folder: /Applications/Adobe Photoshop CC 2019/

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 446,9G, 227,7G free

Required Plug-ins folder: /Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/Plug-ins/

Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2019/Plug-Ins/

Installed components:

   dvametadata.framework   dvametadata   12.1.0.0  

   AdobeXMPScript.framework   AdobeXMPScript   79.163499   79.163499

   ICUUnicode.framework   ICUUnicode   3.61   "gtlib_11.0" "." "22995"

   ICUConverter.framework   ICUConverter   3.61   "gtlib_11.0" "." "22995"

   AdobeCrashReporter.framework   AdobeCrashReporter   7.7.2  

   boost_system.framework   boost_system   12.1.0.0  

   AdobeACE.framework   AdobeACE   2.20.02.42314   79.603421

   AdobeOwl.framework   AdobeOwl   5.3.0  

   mediacoreif.framework   mediacoreif   12.1.0.0  

   dvascripting.framework   dvascripting   12.1.0.0  

   dvaappsupport.framework   dvaappsupport   12.1.0.0  

   dvaunittesting.framework   dvaunittesting   12.1.0.0  

   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.41336   79.598424

   k2.framework   k2   1  

   AIDE.framework   AIDE   1.5.0.41688   79.600470

   dynamiclink.framework   dynamiclink   12.1.0.0  

   dvaaccelerate.framework   dvaaccelerate   12.1.0.0  

   dvametadataUI.framework   dvametadataUI   12.1.0.0  

   AdobeExtendScript.framework   AdobeExtendScript   4.5.9.1   81.1157194

   boost_filesystem.framework   boost_filesystem   12.1.0.0  

   AdobeBIB.framework   AdobeBIB   1.2.03.41706   79.600623

   AdobeXMPFiles.framework   AdobeXMPFiles   79.163499   79.163499

   AdobeLinguistic.framework      23636  

   dvaplayer.framework   dvaplayer   12.1.0.0  

   PlugPlugOwl.framework   PlugPlugOwl   9.2.1.39  

   AdobeAGM.framework   AdobeAGM   4.30.87.41706   79.600623

   adobe_caps.framework   adobe_caps   11.0.0.14   1.584361

   AdobeSVGRE.framework   AdobeSVGRE   6.0   79.600623

   AdobePDFL.framework   AdobePDFL   15.0.0.41785   79.301181

   dvacore.framework   dvacore   12.1.0.0  

   AdobePIP.framework   AdobePIP   8.0.0.52.48027  

   AdobePDFSettings.framework   AdobePDFSettings   1.4  

   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.41336   79.598424

   dvatransport.framework   dvatransport   12.1.0.0  

   Cg.framework   NVIDIA Cg     

   AdobeXMP.framework   AdobeXMPCore   79.163499   79.163499

   AdobeJP2K.framework   AdobeJP2K   1.2.2.41336   79.271024

   dvaaudiodevice.framework   dvaaudiodevice   12.1.0.0  

   LogSession.framework   LogSession   8.0.0.52.48027  

   PlugPlugExternalObject.framework      9.2.1.39  

   AdobeScCore.framework   AdobeScCore   4.5.9.1   81.1157194

   AdobeSVGAGM.framework   AdobeSVGAGM   1.0.41706   79.600623

   dvametadataapi.framework   dvametadataapi   12.1.0.0  

   CITThreading.framework        

   WRServices.framework        

   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.41706   79.600623

   boost_threads.framework   boost_threads   12.1.0.0  

   aif.framework   aif   6.0.00.1   1.

   AdobeCoolType.framework   AdobeCoolType   5.17.00.41706   79.600623

   dvamediatypes.framework   dvamediatypes   12.1.0.0  

   AdbePM.framework   AdbePM   3.0.00.377262   1.601805

   boost_date_time.framework   boost_date_time   12.1.0.0  

   opencv2.framework   opencv2   3.2.0  

   AdobeMPS.framework   AdobeMPS   5.8.1.41653   79.600183

   dvaui.framework   dvaui   12.1.0.0  

   ahclient.framework   ahclient   4.0.0.0  

   ICUData.framework   ICUData   3.61   "gtlib_11.0" "." "22995"

   dvamarshal.framework   dvamarshal   12.1.0.0  

Required plug-ins:

   3D Studio 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”

   Accented Edges 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Adaptive Wide Angle 20.0.4, © 2014-2018 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”

   Angled Strokes 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Average 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “Average.plugin”

   Bas Relief 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   BMP 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Camera Raw 11.3.1 (198), Copyright © 2019 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

   Camera Raw Filter 11.3.1 (198), Copyright © 2019 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

   Chalk & Charcoal 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Charcoal 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Chrome 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Cineon 20.0  © 2002-2018 Adobe. All rights reserved. - from the file “Cineon.plugin”

   Clouds 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “Clouds.plugin”

   Collada DAE 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”

   Color Halftone 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Colored Pencil 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Conté Crayon 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Craquelure 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Crop and Straighten Photos 20.0  © 2003-2018 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”

   Crop and Straighten Photos Filter 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Crosshatch 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Crystallize 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Cutout 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Dark Strokes 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   De-Interlace 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Dicom 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “dicom.plugin”

   Difference Clouds 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “Clouds.plugin”

   Diffuse Glow 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Displace 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Dry Brush 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Eazel Acquire 20.0  © 2007-2018 Adobe. All rights reserved. - from the file “EazelAcquire.plugin”

   Entropy 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”

   Export Color Lookup Tables 20.0  © 2012-2018 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”

   Extrude 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   FastCore Routines 20.0  © 1990-2018 Adobe. All rights reserved. - from the file “FastCore.plugin”

   Fibers 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Film Grain 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Filter Gallery 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Flash 3D 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”

   Fresco 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Glass 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Glowing Edges 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Google Earth 4 KMZ 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”

   Grain 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Graphic Pen 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Halftone Pattern 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Halide Bottlenecks 20.0  © 2018 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”

   HDRMergeUI 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”

   HSB/HSL 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   IFF Format 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   IGES 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”

   Ink Outlines 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   JPEG 2000 20.0  © 2001-2018 Adobe. All rights reserved. - from the file “JPEG2000.plugin”

   Kurtosis 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”

   Lens Blur 20.0.4, © 2002-2018 Adobe. All rights reserved. - from the file “Lens Blur.plugin”

   Lens Correction 20.0.4, © 2002-2018 Adobe. All rights reserved. - from the file “Lens Correct.plugin”

   Lens Flare 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Liquify 20.0.4, © 2001-2018 Adobe. All rights reserved. - from the file “Liquify.plugin”

   Matlab Operation 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “ChannelPort.plugin”

   Maximum 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”

   Mean 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”

   Measurement Core 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”

   Median 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”

   Mezzotint 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Minimum 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”

   MMXCore Routines 20.0  © 1990-2018 Adobe. All rights reserved. - from the file “MMXCore.plugin”

   Mosaic Tiles 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Multiprocessor Support 20.0  © 1990-2018 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”

   Neon Glow 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Note Paper 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   NTSC Colors 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”

   Ocean Ripple 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   OpenEXR 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Paint Daubs 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Palette Knife 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

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   Paths to Illustrator 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

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   Smart Blur 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Smudge Stick 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Solarize 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “Solarize.plugin”

   Spaces 20.0, © 2015-2018 Adobe. All rights reserved. - from the file “Spaces.plugin”

   Spatter 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Spherize 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Sponge 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Sprayed Strokes 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Stained Glass 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Stamp 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Standard Deviation 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”

   STL 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”

   Sumi-e 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Summation 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”

   Targa 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Texturizer 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Tiles 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Torn Edges 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Twirl 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   U3D 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”

   Underpainting 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Vanishing Point 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”

   Variance 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”

   Virtual Reality Modeling Language | VRML 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”

   Water Paper 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Watercolor 20.0.4, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Wave 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Wavefront|OBJ 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”

   Wind 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Wireless Bitmap 20.0  © 1989-2018 Adobe. All rights reserved. - from the file “WBMP.plugin”

   ZigZag 20.0.4, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_2_108/purchaseStock.html”

   com.adobe.Butler.backend  2.1.1 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.html”

   Libraries  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_2_108/index.html”

   com.adobe.stock.panel.licensing  0.1.0 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.stock.panel.licensing/index.html”

   New Document  2.5.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-2.5.1/fnft.html?v=2.5.1.8”

   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_2_108/purchaseTypekit.html”

   Home  2.7.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.7.0/index.html?v=2.7.0.66”

   Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”

   Export As  4.6.7 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html”

   Export As  4.6.7 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html”

Installed TWAIN devices: NONE

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Adobe Employee ,
Jul 01, 2019 Jul 01, 2019

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Hi Franzr,

Sorry to hear about Dimension not going past the splash screen, this is a known issue and we're tracking it here: Stuck on Start Screen – Adobe Dimension Feedback Portal


Could you please add your vote to the above thread?

Also, Dimension does not work for Macs using some older video cards that do not support AVX or AVX 2 instruction sets.

Regards,
Sahil

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Explorer ,
Dec 13, 2019 Dec 13, 2019

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Hi Sahil,

now it's December and Dimension is still not working. I looked at the thread and it seems the same problem exists since 2016. There is a comunity using the old "cheesgrader" Mac Pro because it's reliable and can still be upgraded to date. I have no problem with any software whatsoever but Dimension. Latest version of Cinema 4d, Davinci Resolve, After Effects, Premiere,...

Is there any chance that Adobe will fix the problem with those Mac Pros?

I will definatly not buy a new Mac Pro which starts at $6.000 only to run Dimension

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Explorer ,
Dec 13, 2019 Dec 13, 2019

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Now I am running into another issue. Adobe blocked the usage of older Software from CC. Only the first version of Dimension runs on my Computer. It was deleted when I updated for the new one. How can I get it back? Thanks.

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Community Beginner ,
Sep 23, 2021 Sep 23, 2021

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In my imac iMac 2019 can't open dimension 3.4.3 (since version 3.0). The only software doesn't open get stuck on first page. I talked with Adobe support so many times that I lost hope on Dimension. 

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