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Dimension Error Message when rendering models with substance materials applied

New Here ,
Jan 10, 2020 Jan 10, 2020

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First time error/bug reporter here so please understand my lack of software lingo. When using Adobe Dimension I am running into two seperate bugs/errors. The first being black, pixelated areas appear in the design window area please see attached photo (randomly placed everytime application is started). Second issue being an error message (photo included) mentioning that dimension needs to restart due to an error. This message only displays when I attempt to render models with substance materials applied. Maybe I am using the substance materials incorrectly, I assumed they could be applied to models just like any other material in dimension. Also I aquired these substance materials from adobe stock. Also I attached my Dimensions log per the error message, I am assuming this is needed for diagnogstic purposes.Screen Shot 2020-01-10 at 12.57.18 PM.pngScreen Shot 2020-01-10 at 12.50.40 PM.png

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correct answers 1 Correct answer

LEGEND , Jan 10, 2020 Jan 10, 2020

Hi Mark, the log report you posted says the Mac has some issues which should be looked at by staff not other users.

please post your report in the bug forum instead... + good luck mate

bugs go herebugs go here

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LEGEND ,
Jan 10, 2020 Jan 10, 2020

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Hi Mark, the log report you posted says the Mac has some issues which should be looked at by staff not other users.

please post your report in the bug forum instead... + good luck mate

bugs go herebugs go here

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New Here ,
Dec 16, 2020 Dec 16, 2020

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Hello I have the same problem with Dimension but I'am a Windows user. Could you please let me know where I can post my Bug Report?

thank you

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LEGEND ,
Dec 16, 2020 Dec 16, 2020

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Screenshot (949).png

the resources link was changed to submit product feedback [by mistake]

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