Dimension 'Match Image' not loading at all past 'loading . . . panel' freeze, bug issue ?

[CasinoDesign]

Hi all, any help would be much appreciated!
Bug/issue? (Tested on versions 3.4.3 - 3.0) 

System:  128gb Ram, RTX3090, AMD Threadripper 3970x  

Problem:

After clicking on the ‘Ok’ button within the ‘Match Image’ panel - match camera perspective etc,
Nothing happens just hangs on the: ‘loading…’ bar. Can’t get past it. No error message, nothing.

Have tested on both CPU & GPU settings. In versions 3.4.3 to 3.0) Same problem occurs.

Tested overnight for 16hrs, and on different models & textures – same problem won’t move past loading screen. Must force quit every time!

Thank you

[Ussnorway]

I'd say the system is not allowing access to your temp folder... I can see you didn't save the Dn file before trying to rendor and that would be the best thing to test next

• make a new folder in a place outside the C programs folder like D; tests for example
• start a new Dimension scene and save that Dn file to the folder
• then place a default image from the basic list and try to match it

[CasinoDesign]

Hi Ussnorway, thanks for the info/reply. 

I tried this on two diffenet drives D, E. Unfortinuly the same issue happens. 

[Ussnorway]

is Dimension detecting your Gpu?

test 1 - do a rendor without matching the background on that cone... does it work?

test 2 - try temp removing the "gpu-sniffer-core" and test again

https://community.adobe.com/t5/dimension-discussions/dimension-not-starting-quot-minimum-open-gl-ver...

if its not your Gpu then it must be a permission issue but one thing at a time

[CasinoDesign]

Thanks Ussnorway,

Yes, Dimension detects GUP.

Test: 1: Output render without matching background works fine.

Test: 2: deleted ‘gpu-sniffer-core’ I’m able again to out render without matching.

However, still the same issue as before, still hangs on 'match image'/ok action.

I’ll set what I can find out about permissions.

Thanks for your help.