• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Opened Dimension Once, Now it Won't Open

New Here ,
Dec 21, 2017 Dec 21, 2017

Copy link to clipboard

Copied

I have a new Lenovo Ideapad320 which has an AMD A12, 7th Gen, 8 gb RAM, and Radeon R7 graphics.  The first time I was able to open Dimemsion and work with it for a little bit with no real issues.  Since then have not been able to open - says system is not compatible.  Please help.

Views

349

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 24, 2018 Mar 24, 2018

In our next planned update we are removing system requirements as a blocking factor.  We are testing that version now and you're welcome to join the Dimension CC Prerelease to get early access to that build and try it out.

Likes

Translate

Translate
Adobe Employee ,
Jan 03, 2018 Jan 03, 2018

Copy link to clipboard

Copied

Essentially what happens in this situation is that you have an integrated graphics card and the minimum amount of RAM (8GB).  That RAM is actually shared by your entire system, so if you have other programs running it starts taking up RAM and then you don't have enough available for Dimension to run.  Best bet would be to restart the system and shut down any extra programs to free as much resources as possible for Dimension.  Dimension 'hard' checks at 7GB, so if you have less than 1GB being used by other programs you should be able to run it.  If it dips below 7 you'll get blocked because we need that for all the texture and geometry processing.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 24, 2018 Mar 24, 2018

Copy link to clipboard

Copied

LATEST

In our next planned update we are removing system requirements as a blocking factor.  We are testing that version now and you're welcome to join the Dimension CC Prerelease to get early access to that build and try it out.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines