unable to open adobe dimension file

[Juan22190685760y]

I’m running into an issue with Dimensions. Every time I try to open a file that I previously worked on, the program is unable to open the document, which makes it impossible for me to rework or continue editing past files.

I'm unable to upload the working file into this panel but im attaching the log and notification screenshot. 

I’m attaching the file along with the log for reference. Could you please help me with opening this file?

[Ares Hovhannesyan]

Thanks for log files. You can share file here via any cloud for testing. 

Are you able to create a simple one object file in Dimension -save the file and reopon in Dimension?

[Juan22190685760y]

you can find the file here: ADOBE TEST FILE.  but im unable to reopen the file even after restarting my system and uninstalling/reinstalling dimentions. the files was saved without any issues i just cant open it again. 

[Ares Hovhannesyan · Accepted solution]

I am able to open your file. Also I save your file and reopon it again. it takes a little bit longer so try to open Dn than Open or import your file into Dimension. Try to open on another machine where Dn is installed.

[Juan22190685760y]

I’m not sure this really resolves anything on my end, and it feels counterproductive to just shift the problem to another system. With the logs provided, are you able to sort out the root cause? Do you have any other suggestions for how we can address this?

[Ares Hovhannesyan]

Team engineers must review your log files and feedback if solution will be available. If this is a bug the fix will be included in upcoming update. 

[paul_9924]

Hi @Ares Hovhannesyan can you please help me to open this file? I can't open this to the adobe dimension application. Thank you! 

[Ares Hovhannesyan]

Please share file via any cloud. 

[Vularat]

This often happens in my graphics office too.

We have three IDENTICAL Mac Studios, purchased and configured at the same time and by the same person, with the same software.

Two Macs often have problems opening DN files that have been created.

We have come up with this workaround:

1) New file.

2) Import 3D object (we load the file that no longer wants to open.

This way, it opens and we can work on it and export the PSD.

It's definitely annoying and a waste of time, but it works.

[Ronova]

This happens also to my files. 

I’m running into an issue with Dimensions. Every time I try to open a file that I previously worked on, the program is unable to open the document, which makes it impossible for me to rework or continue editing past files.

I'm unable to upload the working file into this panel but im attaching the log and notification screenshot. 

I’m attaching the file along with the log for reference. Could you please help me with opening this file?

By @Juan22190685760y

[paul_9924]

Can you please help me to open this file? I can't open this to the adobe dimension application. Thank you! @Ares Hovhannesyan