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Unusable sotfware after a rendering crash

New Here ,
Apr 05, 2021 Apr 05, 2021

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I did some rendering, and Dimension started to bug. I had to close it by
force. Now, whenever I try to open it, it gets stuck on a specific display
percentage that I can't change. And I can see anything, all the screen is
grey. So I uninstalled and reinstalled the software twice but it didn't
change anything, and I still have to go through the task manager to close
the software. I'm really afraid I won't have access to my project anymore...

TOPICS
Bug , Crash or freeze , Problem or error

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correct answers 1 Correct answer

Community Expert , Apr 08, 2021 Apr 08, 2021

I am not able to open or import your model as 3d model into Dn. It hangs after finishing loading or on black screen or after importing with empty screen. 

IMHO the file is corrupted.

 

 

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Community Expert ,
Apr 05, 2021 Apr 05, 2021

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Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

This allow to delete all files relative to Dn before reinstalling.

Also clean all temperorary files from your pc

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New Here ,
Apr 05, 2021 Apr 05, 2021

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Thank you for your help ! sadly it didn't work (however it deleted everything because I couldn't see the Adobe Dimesion logo on my file). Unfortunately, after reinstallation, it's still the same. As soon as I open it, it almost crashes and the screen is always gray, I can't do anything. But I can create a new file without any problem. I don't understand... 

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Community Expert ,
Apr 06, 2021 Apr 06, 2021

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Can you share that problematic Dn file via any Clouds Drive to test? 

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New Here ,
Apr 07, 2021 Apr 07, 2021

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Yes of course, thank you for your help! I put in on Google Drive, here is the link : https://drive.google.com/file/d/1A5ISTJV5G20_cxXfp4d4Y7nCGfEvkZZA/view?usp=sharing

 

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Community Expert ,
Apr 08, 2021 Apr 08, 2021

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I am not able to open or import your model as 3d model into Dn. It hangs after finishing loading or on black screen or after importing with empty screen. 

IMHO the file is corrupted.

 

 

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New Here ,
Apr 08, 2021 Apr 08, 2021

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Okay... it's too bad but I was expecting it 😞 Thank you very much for your help !

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