2017 update is continually crashing on start-up

[spacman75]

I have just updated my CC software to find that a number of the packages crash on start-up every time. One is photoshop the other is Dreamweaver and as a website developer isn't great.

Is there anything I can do to get these programs working or should I just wait for an update to happen

I am hoping Adobe reads all these posts and sorts out this problem ASAP especially as we are subscribers and are unable to use their products at the moment. Adobe get your act together and test these updates before releasing them on your subscriber

Thanks

[Preran Kumar]

Hi spacman75,

I apologize for your frustration. To be sure, we haven't heard of many crash issues with the latest DW 2017. It could be something unique to your computer's configuration.

Can you please send me your Adobe ID, location, and phone number over a private message? Click my picture and use the Message button. We will get in touch with you for investigation.

Thanks,

Preran

[annab97924813]

My dreamweaver is crashing on startup. I updated it yesterday. Now... even after i tried unistall and resinstall... crashes every time. You say you havent heard of many crashes... but I can see the posts all over the forum!

[Nancy OShea]

Only a few people are having this problem.  What does your Windows Event Viewer / Mac Crash Log say is the faulting module that cases DW to crash?

Most common problem:  LavaSoft Web Companion.  Uninstalling LavaSoft fixes it.

2nd most common problem:  Missing or Corrupted system DLL files.  Outdated graphics drivers.

Nancy

[Nancy OShea]

Many of the Photoshop crashes are caused by a faulty Windows module.  It's a corrupted DLL file.  Renaming the offending DLL file seems to fix the problem.  I don't know but Dreamweaver might be effected by the same offending DLL file.   What do your Windows Event Logs say is causing your crashes? 

Nancy O.

[spacman75]

Hi Nancy

I don't really want to go mucking about with my DLL file in Windows in case it looks up my windows installation! I've got a better idea how about Adobe releases a update that doesn't crash! LOL

[Nancy OShea]

You still have not answered the question.  What does your Windows Event Viewer say is causing the programs to crash?

It's a well known fact that LavaSoft Web Companion, HideMyIP and other 3rd party softwares can cause conflicts for all Adobe products.  If your system has problems that prevent apps form launching, Adobe can't issue a fix for that.  Sorry it doesn't work that way. 

See related discussion below.

Photoshop CC 2017 Crashing on launch

[akshay]

Hi,

Can you check your machine for Web Companion?

Dreamweaver crashes on Windows

Regards,

Akshay

[Preran Kumar]

Did uninstalling Web Companion help? Do you still have this issue?

[wasserlasser69]

Hello everyone,

I have the same problem as DW2017 is crashing on startup.

Please advise

[BenPleysier]

Go to the Event viewer to find out what is causing the problem. For more see https://www.digitalmastersmag.com/magazine/tip-of-the-day-how-to-find-crash-logs-on-windows-10/

[wasserlasser69]

Where do I find the information about DW in that mess?
I see a lot of info on what to do when Windows crashes but nothing in regards to DW.

Thanks

[jamesf33265820]

Both my Mac version of Dreamweaver and the PC versions crash within a few minutes of launch. I haven't had a chance to look at the Mac logs yet but the PC one is:

Faulting application name: Dreamweaver.exe, version: 17.0.0.9314, time stamp: 0x57fbec4d

Faulting module name: VulcanControl.dll, version: 5.2.0.50, time stamp: 0x57338848

Exception code: 0xc0000409

Fault offset: 0x0000000000026cf4

Faulting process id: 0x589c

Faulting application start time: 0x01d239c21d81531d

Faulting application path: C:\Program Files\Adobe\Adobe Dreamweaver CC 2017\Dreamweaver.exe

Faulting module path: C:\Program Files\Adobe\Adobe Dreamweaver CC 2017\VulcanControl.dll

Report Id: 289ab7a8-9984-4144-9d3b-d7a30302b588

Faulting package full name:

Faulting package-relative application ID:

[Preran Kumar]

If you have uninstalled Web Companion, and you are still facing this issue, I suggest getting in touch with customer support for assistance. Contact us | Adobe

[jamesf33265820]

I have never had Web Companion loaded so there's nothing to uninstall. This is for the college web team, so we'll put in a ticket.

[Preran Kumar]

Thank you. Please update this forum post after your issue has been investigated. It will help others here with a similar issue.

[jamesf33265820]

We were able to resolve our particular crashing by removing an outdated Vulkan driver and then replacing it with the latest version from LunarXchange. I've had DW running non-stop following that change.

[FloraNova]

I am also having an issue with all the new 2017 software. I have an iMac that's up to date.. yet every time i try to open the apps from my cc they freeze and stop responding so i have to force close. Extremely frustrating as I have work that needs to be done using my photoshop and illustrator

[BeeDK]

Hi all

Uninstalling Web-companion solved the problem for me

Best regards

Bee

[MM-Webconsulting]

My DW2017 freez when I'm opening a file.

I don't have Web Companion installed.

[Nancy OShea]

What do your Windows Event Logs say is the faulting module?

If not on Windows, what do your Mac crash logs tell you?

Nancy O.

[BenPleysier]

Have a look at post #8.

Using the Event viewer, the poster at #10 was able to determine that an outdated driver was causing the problem in #14

[Nancy OShea]

MM-Webconsulting wrote:

My DW2017 freeze when I'm opening a file.

Does this happen with all sites?

Does this happen with all files or just certain ones?

Are you working with error free code?

CODE CHECKERS:

     CSS - http://jigsaw.w3.org/css-validator/

     HTML - http://validator.w3.org/

     HTML5 - https://validator.w3.org/nu/

     JavaScript - http://www.jslint.com/

     PHP -  http://phpcodechecker.com/

[MM-Webconsulting]

Programm Dreamweaver.exe, Version 17.0.0.9314 kann nicht mehr unter Windows ausgeführt werden und wurde beendet. Überprüfen Sie den Problemverlauf in der Systemsteuerung "Sicherheit und Wartung", um nach weiteren Informationen zum Problem zu suchen.

Prozess-ID: 31d4

Startzeit: 01d23e009bc60fea

Beendigungszeit: 22

Anwendungspfad: C:\Program Files\Adobe\Adobe Dreamweaver CC 2017\Dreamweaver.exe

Berichts-ID: e22e6f43-a9f3-11e6-814e-a4173109af3a

Vollständiger Name des fehlerhaften Pakets:

Auf das fehlerhafte Paket bezogene Anwendungs-ID:

[MM-Webconsulting]

Happens every start.

Now it says mfc120u.dll is the problem.

Name der fehlerhaften Anwendung: Dreamweaver.exe, Version: 17.0.0.9314, Zeitstempel: 0x57fbec4d

Name des fehlerhaften Moduls: mfc120u.dll, Version: 12.0.21005.1, Zeitstempel: 0x524fa0af

Ausnahmecode: 0xc0000005

Fehleroffset: 0x00000000000029c8

ID des fehlerhaften Prozesses: 0x2b48

Startzeit der fehlerhaften Anwendung: 0x01d23e8dbb3b0341

Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Dreamweaver CC 2017\Dreamweaver.exe

Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\mfc120u.dll

Berichtskennung: 3620bda9-67bf-4187-9d78-ed28048e5db4

Vollständiger Name des fehlerhaften Pakets:

Anwendungs-ID, die relativ zum fehlerhaften Paket ist: