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Can't Connect using Contribute

Participant ,
May 14, 2017 May 14, 2017

Folks, I've used Contribute for 10 years +, and as of a few months ago I can't connect. I know this is the Dreamweaver forum but there's no one left on the Contribute forum. I use Contribute 6.5.

I can FTP to my site  using FileZilla, but that's no use to me as I know almost nothing about coding and need Contribute to edit my site. https://woodsshop.com/

WoodsShop Creative Builders, San Diego, Calif. - Creative Home Deck Design/Build. Fine-Custom Outdoo...

I'm hoping to get some help here with my connection issue. Someone who helped me update my site to modern coding last year is still able to Connect.

I got a new Win 7 computer beginning of the year but was able to edit my site for months before this connection issue started.

Can anyone help, or, is there any paid Adobe support I can turn to?

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correct answers 1 Correct answer

Participant , Jun 03, 2017 Jun 03, 2017

OK Folks, my Host did a shared screen with me, and watched the server as I tried to login. It took him way over 1/2 hour, and after working with Adobe also we found the solution!-

Keep in mind I know nothing about these things, but a big part of the problem seemed to be Contribute not working with my https.

What my Host did-

I have updated the TLS compatibility on the server to support all version. Please try it now. Otherwise I think you would be ok to update it with http and then the server will

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New Here ,
Jun 05, 2017 Jun 05, 2017

We are facing similar issue. Can you please explain in brief on which server (i.e. HOST) did you update your TLS compatibility?

Joe can you or some one please help us to resolve the issue?

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Participant ,
Jun 05, 2017 Jun 05, 2017

darn nn I wish I could help but it was all beyond me!

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Participant ,
Jun 06, 2017 Jun 06, 2017
LATEST

OK I asked my Host to explain and he said-

Joe,

Your current server setup is

Server: c5mail.adjent.com
Host: 1host.com

What I did was change the cipher suite and SSL/TLS Protocals

Cipher Suite
Old: ECDHE-ECDSA-AES256-GCM-SHA384:ECDHE-RSA-AES256-GCM-SHA384:ECDHE-ECDSA-CHACHA20-POLY1305:ECDHE-RSA-CHACHA20-POLY1305:ECDHE-ECDSA-AES128-GCM-SHA256:ECDHE-RSA-AES128-GCM-SHA256:ECDHE-ECDSA-AES256-SHA384:ECDHE-RSA-AES256-SHA384:ECDHE-ECDSA-AES128-SHA256:ECDHE-RSA-AES128-SHA256:!DSS:!3DES:!RC4:!DES

New: ECDHE-ECDSA-CHACHA20-POLY1305:ECDHE-RSA-CHACHA20-POLY1305:ECDHE-ECDSA-AES128-GCM-SHA256:ECDHE-RSA-AES128-GCM-SHA256:ECDHE-ECDSA-AES256-GCM-SHA384:ECDHE-RSA-AES256-GCM-SHA384:DHE-RSA-AES128-GCM-SHA256:DHE-RSA-AES256-GCM-SHA384:ECDHE-ECDSA-AES128-SHA256:ECDHE-RSA-AES128-SHA256:ECDHE-ECDSA-AES128-SHA:ECDHE-RSA-AES256-SHA384:ECDHE-RSA-AES128-SHA:ECDHE-ECDSA-AES256-SHA384:ECDHE-ECDSA-AES256-SHA:ECDHE-RSA-AES256-SHA:DHE-RSA-AES128-SHA256:DHE-RSA-AES128-SHA:DHE-RSA-AES256-SHA256:DHE-RSA-AES256-SHA:ECDHE-ECDSA-DES-CBC3-SHA:ECDHE-RSA-DES-CBC3-SHA:EDH-RSA-DES-CBC3-SHA:AES128-GCM-SHA256:AES256-GCM-SHA384:AES128-SHA256:AES256-SHA256:AES128-SHA:AES256-SHA:DES-CBC3-SHA:!DSS

SSL/TLS Protocals
Old: All -SSLv2 -SSLv3 -TLSV1
New: All -SSLv2 -SSLv3

Now they would need root access to the server in order to make these changes. This is what I changed though. This opened up the server to be more compatible with older software. Questions please let me know.

Best regards,
Ben

I really hope this helps someone else! I wasn't able to edit my site for 8 months.

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