Contact form Emailing Empty Inputs

Report · Aug 06, 2024

Hello!

I am in a pickle!

I have a form and it is effectively sending an email however the input fields are delivered to the email are empty.

Here is the code:

<html>

<head>

<title>ScagTech web site - Scag University Registration Form</title>

<!--

.style1 {font-size: 10px}

.style2 {font-size: 14px}

-->

</style>

</head>

<body>

<tr>

<td height="21" bgcolor="#990000" class="tbd" norepeat fixed noscroll> SCAG University Registration</td>

</tr>

</table>

<tr>

<td colspan="2" align="LEFT" valign="TOP" height="140"><img src="images/ScagU-logo.gif" alt="ScagU" width="238" height="121" hspace="10" vspace="5" align="left">Use this online form to sign up for Scag University (ScagU). It's FREE and you can get <strong>ScagU Certified.</strong><br>

<br>

<li>Achieve Bronze, Silver and Gold Status

<li>Earn Achievement Medals, Hats and ScagU Certificates

<li>Fine tune your service and selling skills

<li>Bring new employees up to speed faster

<li>Stay up to date on the latest technology and products

<li><strong>Each user signing up for Scag U must have their own email address</strong> and must not share their account with another individual. <strong>It is recommended that generic Service@dealer.com or Sales@dealer.com type emails are not used.</strong> Scag students should be signing up with their own personal email as certification sticks with the individual.<br>

<br>

Your information will be reviewed at Scag and you will receive your sign-up info, via e-mail, within 24 hours. </strong></td></tr>

<p>Dealer Number: <input type="text" size="50" name="dealer_number"></p>

<p>Scag Dealer Name: <input name="dealer_name" type="text" required="required" size="50"></p>

<p>Your Name (First and last): <input name="user_name" type="text" required="required" size="50"></p>

<p>Your Email Address (one account per email):

<p>Technical Service Training: <input name="Service" type="checkbox"></p>

<p>Sales Training:

</form></div></td>

</tr>

By clicking Submit, you accept the terms of use.

I understand the Scag University (ScagU) web site and the data contained within was created by Scag Power

Equipment for the exclusive use of Scag Power Equipment dealer personnel. I agree to use the ScagU web site

for its intended use, a training resource. I understand that the login name and password I am given to access this

site are confidential and cannot be shared. I understand that the information contained within the ScagU web site

is confidential and is only to be viewed by authorized Scag Power Equipment dealer and distributor personnel and

may not be duplicated, or distributed in any way, shape or form. I accept that not following these requirements

may lead to the immediate loss of all ScagU web site privileges and possible additional consequences. By signing

this document, I agree to the above terms and conditions, and acknowledge that I currently am employed by an

active, authorized Scag Power Equipment Dealer or Distributor.</span>

</tr>

</table>

<br>

</td>

</tr>

</table>

var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");

document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));

</script>

try {

var pageTracker = _gat._getTracker("UA-5713986-4");

pageTracker._trackPageview();

} catch(err) {}</script></body>

</html>

Report · Aug 06, 2024

This is not a Dreamweaver question.
Answers to form processing issues are contained in your form processing script (sendmail-ScagU.asp) which we can't see.
Based on the coding we can see, I assume this a very old contact form which is outdated by 2024 standards -- HTML4, Tables, ASP, etc...

If you need this fast, switch to a 3rd party form service like Wufoo.com or JotForms.com

Data is collected and processed by their servers instead of yours.

Hope that helps.

Nancy O'Shea— Product User, Community Expert & Moderator

Report · Aug 07, 2024

@Julie2962732409lf - A few things I am noticing in addition to what was said.

There are some random code errors throughout the page. The one that jumps out at me the most is your form on the page has a different action then the submit button. And seeing as how the sendmail has your brand "scagu" in it, I would assume that this script has been modified from its original source and probably needs to be manually reviewed.

As your page appears to potentially be related to a LMS (Learning Management System), I would first consider whether your script is tied to the larger University offering. If it is just a standalone mail script and you do manual work to register users, I would take the previous recommendation into consideration to setup a quick form script. Alternatively if you have a marketing platform like a Hubspot/Marketo/etc, you could use that as well.

Report · Aug 07, 2024

You have conflicting form actions within the same <form>. There should be only ONE form action.

In the 1st instance you have this:

In the 2nd, you have something else:

Nancy O'Shea— Product User, Community Expert & Moderator

Report · Aug 07, 2024

I resolved my issue. How I have no clue. Trial and error. Copying the code from a different form on our site and making sure my "input name" matches the .asp it was directed to.

Thank you for your efforts.

Form:

<form method="POST" action="sendmail4.asp" onSubmit="return submitForm()">
<p>Dealer Number: <input type="text" size="30" name="dealer_number"></p>
<p>Dealer Name: <input type="text" size="30" name="dealer_name"></p>
<p>Your Name: <input type="text" size="30" name="user_name"></p>
<p>Your Email Address: <input type="text" size="30" name="email"></p>
<p>Technical Service Training: <input name="Service" type="checkbox"></p>
<p>Sales Training: <input type="checkbox" name="Sales"></p>
<p><input id="submit" type="submit" name="Send" value="Submit"></p>

.asp

strBody = Trim(Request.Form("dealer_name"))
strBody1 = Trim(Request.Form("dealer_number"))
strBody2 = Trim(Request.Form("user_name"))
strBody3 = Trim(Request.Form("email"))
strBody4 = Trim(Request.Form("Service"))
strBody5 = Trim(Request.Form("Sales"))

Report · Aug 07, 2024

When in doubt, revert to the one that works.

Glad you got it sorted.

Nancy O'Shea— Product User, Community Expert & Moderator

Report · Aug 07, 2024

I resolved my issue. How I have no clue. Trial and error. Copying the code from a different form on our site and making sure my "input name" matches the .asp it was directed to.

Thank you for your efforts.

Form:

<form method="POST" action="sendmail4.asp" onSubmit="return submitForm()">
<p>Dealer Number: <input type="text" size="30" name="dealer_number"></p>
<p>Dealer Name: <input type="text" size="30" name="dealer_name"></p>
<p>Your Name: <input type="text" size="30" name="user_name"></p>
<p>Your Email Address: <input type="text" size="30" name="email"></p>
<p>Technical Service Training: <input name="Service" type="checkbox"></p>
<p>Sales Training: <input type="checkbox" name="Sales"></p>
<p><input id="submit" type="submit" name="Send" value="Submit"></p>

.asp

strBody = Trim(Request.Form("dealer_name"))
strBody1 = Trim(Request.Form("dealer_number"))
strBody2 = Trim(Request.Form("user_name"))
strBody3 = Trim(Request.Form("email"))
strBody4 = Trim(Request.Form("Service"))
strBody5 = Trim(Request.Form("Sales"))

By @Julie2962732409lf

It looks like the original problem we detected was resolved. On your problem version your form action was pointing to a file "sendmail-ScagU.asp" instead of sendmail4.asp in your revised version. Also that sendmail4 was the action of the submit button in the non-working version so likely the conflicting form/submit button actions led to issues with the submission passing data to the email.

Adobe Community

Contact form Emailing Empty Inputs