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vanessacorz
Participant
February 14, 2017
Answered

Crash di Dreamweaver CC2017 all'avvio?

  • February 14, 2017
  • 2 replies
  • 423 views

Buongiorno. Appena acquistato l'ultima versione di DW. Sto impazzendo. Installato sia Creative Cloud che DW. All'avvio di DW, Windows comunica "che si è verificato un problema che impedisce il funzionamento corretto del programma". Installato e reinstallato diverse volte. Avviato e reavviato il pc. Niente. Ho bisogno di sapere se vi è soluzione al problema prima di chiedere il rimborso, grazie.

This topic has been closed for replies.
Correct answer Nancy OShea

This is your culprit. 

LavasoftTcpService64.dll

Lavasoft plugin is a known conflict with many Adobe products including Dreamweaver and Photoshop.

Uninstall Lavasoft and remove all related DLL files to fix your problem.

Nancy

2 replies

vanessacorz
Participant
February 14, 2017

Hi Nancy, thank you for your answer. I just downloaded Ps as well. Same problem. It starts, and as soon as it open, it appears the windows message.

This is the report from the Event Viewer:

0
APPCRASH
Non disponibile
0
Dreamweaver.exe
17.0.1.9346
585230b7
LavasoftTcpService64.dll
2.3.4.7
555dc671
c0000095
0000000000008902
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER74D2.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Dreamweaver.exe_43cef091608f419885e5b93347c363afa9978c60_7a73b3c8_21717afc
0
3214c7d3-6231-4c4e-9186-085e658ff57f
97
Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
February 15, 2017

This is your culprit. 

LavasoftTcpService64.dll

Lavasoft plugin is a known conflict with many Adobe products including Dreamweaver and Photoshop.

Uninstall Lavasoft and remove all related DLL files to fix your problem.

Nancy

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Community Expert
February 15, 2017

Hi Nancy. Just changed the file name. It works. Do you advice to uninstall lavasoft? Thank you.


Personally, I would uninstall it.  But that is your choice to make.

Nancy

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Community Expert
February 14, 2017

What does your Windows Event Viewer say is causing the crash?

Nancy

Nancy O'Shea— Product User & Community Expert