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K
knharperuafs1
Participating Frequently
May 5, 2017
Answered

Dreamweaver 2017 crashes at startup with Mac 10.11

  • May 5, 2017
  • 1 reply
  • 2678 views

Have not used DW since upgrading to 2017 a few months ago. It won't run at all and crashes on startup. Shows a crash report. Tried installing Java but that did not work. Found a tutorial on removing preferences but you have to be able to open DW to do that. Running Mac OS 10.11.6 on Macbook Pro early 2011.

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Correct answer Nancy OShea

I did that and Dreamweaver worked just fine. The problem is that all my files that I need are on my current log in.


All I can say is your user account is corrupted.  That means you must contact Apple and see if it can be repaired or just bite the bullet and move everything to the new user account.  

1 reply

Jon Fritz
Community Expert
Jon FritzCommunity Expert
Community Expert
May 5, 2017

You can manually remove the prefs folder by turning on your OS's hidden files and following the instructions here...

Restore preferences in Dreamweaver CS4, CS5, and CS5.5

Substitute CC2017 for any CS version reference and you should be fine.

Another item to check is whether you have Lavasoft's Web Companion installed. Uninstalling Web Companion will allow DW to start correctly (if it was there).

K
knharperuafs1Author
Participating Frequently
May 5, 2017

Thanks for the help. I renamed the Prefs file to "Old" yada but that did not work. Apparently do not have Lavasoft on this machine.

K
knharperuafs1Author
Participating Frequently
May 7, 2017

Thanks for the tips. The Javascript errors don't seem to apply, as I never get as far as the description on the link you sent. However, when I logged in as a different user, Dreamweaver worked perfectly. So perhaps it is OS user corruption? Not sure how to diagnose/fix that. Thanks.


Just tried manually repairing permissions on my user account per this link: How-To Fix Corrupt User Accounts in macOS - AppleToolBox

Restarted and relaunched Dreamweaver. Crashed again. Is there a clue to the problem/solution in the crash report?

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