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K
knharperuafs1
Participating Frequently
May 5, 2017
Answered

Dreamweaver 2017 crashes at startup with Mac 10.11

  • May 5, 2017
  • 1 reply
  • 2678 views

Have not used DW since upgrading to 2017 a few months ago. It won't run at all and crashes on startup. Shows a crash report. Tried installing Java but that did not work. Found a tutorial on removing preferences but you have to be able to open DW to do that. Running Mac OS 10.11.6 on Macbook Pro early 2011.

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Correct answer Nancy OShea

I did that and Dreamweaver worked just fine. The problem is that all my files that I need are on my current log in.


All I can say is your user account is corrupted.  That means you must contact Apple and see if it can be repaired or just bite the bullet and move everything to the new user account.  

1 reply

Jon Fritz
Community Expert
Jon FritzCommunity Expert
Community Expert
May 5, 2017

You can manually remove the prefs folder by turning on your OS's hidden files and following the instructions here...

Restore preferences in Dreamweaver CS4, CS5, and CS5.5

Substitute CC2017 for any CS version reference and you should be fine.

Another item to check is whether you have Lavasoft's Web Companion installed. Uninstalling Web Companion will allow DW to start correctly (if it was there).

K
knharperuafs1Author
Participating Frequently
May 5, 2017

Thanks for the help. I renamed the Prefs file to "Old" yada but that did not work. Apparently do not have Lavasoft on this machine.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 26, 2017

I am having the same problem. I was running Dreamweaver CC 2017 just fine. Then, our company software folks had to reinstall all CC 2017 for the enterprise edition serial number. Then after install, I am unable to open Dreamweaver, it crashes at launch.

So, the problem is that my user preferences are causing Dreamweaver not to launch. That could be the "Correct Answer" but it is far from a solution. To summarize, the only way to fix this is to set up a new user profile? Basically reformat my computer and reinstall everything just because Dreamweaver has a issue on start up? There have to be another way. There has to be a preference in my user profile that I can fix, so that I don't have to reformat.

All of folks at Adobe can't find a better solution then reformatting my drive?


Nobody here suggested reformatting your hard drive.  Not sure where you got that from. 

Did you try Restoring your DW Preferences yet?  That fixes most conflicts.

Unusual behavior in Dreamweaver? Try restoring preferences.

Nancy

Nancy O'Shea— Product User & Community Expert
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