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hpinson
Participant
March 29, 2017
Answered

Dreamweaver CC 2017 Crashes On Startup

  • March 29, 2017
  • 2 replies
  • 1853 views

Today, when I launch my up to date DW CC 2017 (March 2017), I have experienced a new crash behavior.

1. Launch DW

2. Program Launches (can see credits panel)

3. Within about five seconds of launch, everything turns white, then the program completely crashes.

Repeatable. I have not experienced this before. Dreamweaver will no longer run on my Win7 64 computer with 32GB RAM.

How can I fix this?

    This topic has been closed for replies.
    Correct answer hpinson

    I will try to reinstall VC++ - this is actually a clean install of Windows 7 Pro, and is up to date with Windows Updates.

    Regardless, it starts up today after a reboot.

    Very disappointed with this release in general. I have been with Dreamweaver since inception.

    2 replies

    H
    hpinsonAuthor
    Participant
    March 30, 2017

    Several errors, not very helpful. From the System and Application logs:

    1. The following fatal alert was received: 40.

    2. .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 7684.  Message ID: [0x2509].

    3. Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 30, 2017

    I think that's a Windows system error related to Visual C++.  Do you have the very latest updates for your Windows operating system?  If so, you may need to install the direct download below from MS.

    Download Microsoft Visual C++ 2015 Redistributable Update 3 from Official Microsoft Download Center

    Nancy O'Shea— Product User & Community Expert
    H
    hpinsonAuthorCorrect answer
    Participant
    March 30, 2017

    I will try to reinstall VC++ - this is actually a clean install of Windows 7 Pro, and is up to date with Windows Updates.

    Regardless, it starts up today after a reboot.

    Very disappointed with this release in general. I have been with Dreamweaver since inception.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 29, 2017

    What does your Windows Event Viewer say is causing DW to crash?

    Nancy

    Nancy O'Shea— Product User & Community Expert
    A
    asasdas-01
    Participating Frequently
    March 29, 2017

    Similar problem. Just started today after update. While the app opens, as soon as I try to open nearly any HTML file, the app crashes. Never a problem until this latest update. Gotta get this straightened out quickly. 

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 29, 2017

    Same answer as above.  What does your Windows Event Viewer say is causing DW to crash?

    Have you tried to Restore Preferences yet?

    https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html

    Nancy

    Nancy O'Shea— Product User & Community Expert
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