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M
michaelfloyd1979
Participant
November 6, 2016
Answered

dreamweaver cc 2017 crashes upon closing

  • November 6, 2016
  • 2 replies
  • 1209 views

Every time I close out of Dreamweaver CC 2017, Windows 10 reports that Dreamweaver has crashed.  The program seems to work fine, but the crash happens after I close out of Dreamweaver.  The report shows as follows:

Source

Adobe Dreamweaver CC 2017

Summary

Stopped working

Date

‎11/‎6/‎2016 11:58 AM

Status

Report sent

Description

Faulting Application Path:    C:\Program Files\Adobe\Adobe Dreamweaver CC 2017\Dreamweaver.exe

Problem signature

Problem Event Name:    APPCRASH

Application Name:    Dreamweaver.exe

Application Version:    17.0.0.9314

Application Timestamp:    57fbec4d

Fault Module Name:    uiautomationcore.dll

Fault Module Version:    7.2.14393.206

Fault Module Timestamp:    57daca32

Exception Code:    c0000005

Exception Offset:    000000000004541b

OS Version:    10.0.14393.2.0.0.768.101

Locale ID:    1033

Additional Information 1:    4734

Additional Information 2:    47342a4e0ce1c63131e655320c3ff452

Additional Information 3:    8a3e

Additional Information 4:    8a3eca8e68ca4f014268440f9d04476b

Extra information about the problem

Bucket ID:    04f079c62a80022cb3d586ff356c2cf0 (120577713123)

I reset my preferences as well as all other methods, but ALL have failed.

Any suggestions?

This topic has been closed for replies.
Correct answer Nancy OShea

I found this in a Google Search:

Step 1: Check System for Corruption:

Repair System Files

1) Press Win + R

2) Type "cmd" and Press Enter.

3) Type "sfc/scannow" and press enter.

Note: You will need Admin rights to run the sfc command.

Step 2: Update to latest Windows

1) To check for Windows Updates (Windows XP, Vista, 7, 8, and 10):

2) Click the Start button.

3) Type "update" into the search box and hit ENTER.

4) The Windows Update dialog box will appear.

5) If updates are available, click the Install Updates button.

Step 3: Clean up Junk Files

1) Click Start

2) Go to All Programs > Accessories > System Tools

3) Click Disk Cleanup

4) Choose what type of files and folders to delete at the Files to delete section

5) Click OK

6) To delete system files that are no longer needed, click Clean up system files.You may be prompted by UAC (User Account Control) to confirm the action.

7) Click Delete Files.

In most cases uiautomationcore.dll fix error should be resolved by now

2 replies

Preran
Community Manager
PreranCommunity Manager
Community Manager
November 10, 2016

Also see DIY troubleshooting kit for Dreamweaver

If you have a subscription to DW CC, send me your Adobe ID, location, and phone# . We will get in touch with you for investigation. To send a private message, click my picture and use the Message button.

Thanks,

Preran

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 6, 2016

Looks like a bad Microsoft DLL file.

Fault Module Name:uiautomationcore.dll

Google it and see what comes up.

Nancy O.

Nancy O'Shea— Product User & Community Expert
M
michaelfloyd1979Author
Participant
November 9, 2016

I have searched for information regarding uiautomationcore.dll but found nothing helpful.  There are sites that allow me to replace the file, but they are either outdated or a malware trap.  Microsoft's website only shows tech specs.  There has to be a way to resolve this issue without wrecking the computer.

M
michaelfloyd1979Author
Participant
November 14, 2016

You might not like my answer.  Do a clean re-install of Windows.

Nancy O.


I may not believe that such a drastic approach is really needed for a minor issue on one program.  These issues started since there was a livekernelevent crash on Windows since the update at the end of October.  This hardware crash seems to only affect Dreamweaver (as far as I know).

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