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Dreamweaver Crashing [Branched from old topic about Manage Site freezes.]

Community Beginner ,
Feb 08, 2022 Feb 08, 2022

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I have the same issue with Dreamweaver crashing in Version 21.2, but I see this when I'm running a full-site search.

Agreed that this is super-annoying.

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Performance , Product issue

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Community Expert ,
Feb 08, 2022 Feb 08, 2022

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dw frozen on a large scale search is a know issue...

I've personnaly post tons of bug ofr search on large website, large file, XML... and so on

 

search in this forum... I just digg one out... but there are plenty thread around it

https://community.adobe.com/t5/dreamweaver-discussions/search-and-find-replace-don-t-work-for-large-...

 

 

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Community Expert ,
Feb 09, 2022 Feb 09, 2022

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@MPindaHouse,

Which OS do you have? 

 

Crashes are usually indicative of something deeper like corrupted Preferences or bad user permissions. 

Please Restore DW Preferences and see if that helps.

https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html

 

If DW continues to crash, check your crash logs (aka Windows Event Viewer) to see what faulting module is causing DW to crash. 

 

In some cases, app crashes are caused by Creative Cloud Desktop App. And reinstalling CC Desktop App solves the problem.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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Thank you both.

 

I have removed the contents of the preferences folders in my Users directory and (apart from losing my workspace setup), it does look like searches are currently no longer crashing the application.

 

Sorry I missed including details of my OS - I currently run Windows 10.

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Community Expert ,
Feb 09, 2022 Feb 09, 2022

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You're welcome.  Glad you're up & running again. 🙂

Thanks for reporting back.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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Well, I *was* up and running again... Now the application is crashing again...

 

It's kinda hard to write decent software when the software that you're using to write your own software isn't stable...

 

I will remove the preferences folders again...

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Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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The program Dreamweaver.exe version 21.2.0.15523 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2fe4
Start Time: 01d81e0d870739cf
Termination Time: 26
Application Path: C:\Program Files\Adobe\Adobe Dreamweaver 2021\Dreamweaver.exe
Report Id: d6812bb3-b5c6-47c0-b309-10d15e7ccd97
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown

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Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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Third time today deleting the preferences and Registry settings for Dreamweaver and the crashes keep coming...

 

I'm beginning to think that this issue is everything to do with the application itself, not the preferences or Registry settings...

 

I can't believe I'm actually paying for this software... 😞

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Community Expert ,
Feb 10, 2022 Feb 10, 2022

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@MPindaHouse,

As I said above, in some cases, app crashes are caused by corruptions in Creative Cloud Desktop App. Reinstalling CC Desktop App may help.

 

If you're on a Teams or Enterprise plan, contact your IT dept for assistance.

 

For individual plan members, use the Adobe Cleaner Tool below to wipe Adobe apps from your system and restart your computer before reinstalling CC Desktop App, DW, etc...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Failing that, reach out to Adobe Technical Support for assistance.  Crashes are NOT normal.  Something deeper may be going on with your system.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Feb 10, 2022 Feb 10, 2022

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quote

@MPindaHouse,

As I said above, in some cases, app crashes are caused by corruptions in Creative Cloud Desktop App. Reinstalling CC Desktop App may help.

 

If you're on a Teams or Enterprise plan, contact your IT dept for assistance.

 

For individual plan members, use the Adobe Cleaner Tool below to wipe Adobe apps from your system and restart your computer before reinstalling CC Desktop App, DW, etc...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Failing that, reach out to Adobe Technical Support for assistance.  Crashes are NOT normal.  Something deeper may be going on with your system.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 


By @Nancy OShea

 

@Nancy OShea , I thought that @MPindaHouse is talking about a crash when DW was doing a search ... isn't it ?

did I missed the question,... probably my frencglish played again with my reading... 🙂

 

so never mind... but if we're really talking about crash during search... calling anyone internal IT.. or Adobe support won't be of any help... as I said above it's a know bug... that's a FOL... a Fact Of Life as used to said some engeneers during the prerelease session... 🙂

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Community Expert ,
Feb 10, 2022 Feb 10, 2022

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Read the text @B i r n o u .  Use the language translator if needed. 

 

Teams & Enterprise users must work with their IT dept to a) reinstall software and b) submit a support ticket to Adobe. 

 

Please don't turn something simple I said into a 5 hour-long opera.  There's no need for it here.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Feb 11, 2022 Feb 11, 2022

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quote

Read the text @B i r n o u .  Use the language translator if needed. 

 

Teams & Enterprise users must work with their IT dept to a) reinstall software and b) submit a support ticket to Adobe. 

 

Please don't turn something simple I said into a 5 hour-long opera.  There's no need for it here.

 


By @Nancy OShea

 

@Nancy OShea what do you mean... why are you talking about Teams and Entreprise...? sorry I really miss your point... I was refering to the thread of @MPindaHouse 

 

quote

I have the same issue with Dreamweaver crashing in Version 21.2, but I see this when I'm running a full-site search.

Agreed that this is super-annoying.


By @MPindaHouse

 

so again what Teams and Entreprise are mentionned for ?

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Community Expert ,
Feb 11, 2022 Feb 11, 2022

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quoteso again what Teams and Entreprise are mentionned for ?

By @B i r n o u

=============

We don't know WHAT TYPE of membership plan the OP has.  I'm covering all bases here because problem resolution is different depending on what type of plan the user has.

  • Teams & Enterprise users must work with their respective IT department.
  • Individual plan members can contact Adobe directly. 

Does that make more sense now?

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Feb 11, 2022 Feb 11, 2022

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nope, not really...

 

I'm sorry...

 

because I have exactly the same problem than @MPindaHouse  (and unfortunally we're not alone), which is that when you launch a strong search (on a heavy file, as well as on a large site) DW crashes... and nothing helps.


friends at Adobe have tried everything, including in video to see what was going on... retrieved dump files, tried installation modifications... in short... they finally recognized that was a big bug... check the bugbase... you'll see all the thread and the conclusion...

 

so, as you recommand,  what would be the use of
1 - Teams & Enterprise users to work with their respective IT department?... to do what... correct the search bug ?


2 -  to Individual plan members who would contact Adobe directly... to be redirected to this forum.

 

Is it your turn to understand better what I mean by my question 😉 or should I write it in french that you could use deepl to help you... </joke>

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Community Expert ,
Feb 11, 2022 Feb 11, 2022

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You're on a crusade I guess.  Like I said above in another thread, whatever....  

 

This question was added to another topic about a completely different problem which just adds more confusion. I have since moved this question to its own topic.  But because we still don't have much information, we can only guess what all is going on here.

 

I think I've said all I can at this point.  We'll just have to wait and see if the OP comes back with more information. 

Toodlesimage.png

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Feb 10, 2022 Feb 10, 2022

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@Nancy OShea does this response, allowed to the question of @MPindaHouse as it seams to be loacted in the thread in exchange for his words, or to @NetHawk who is the OP and has a definitely different question...

 

or both ;)... like Coca Cola which entered the US as a cure-all remedy... 

 

because reseting, restoring, re-creating, reloading, redrawing, resinging, re-amazing, reallocating... re what ever Incantation I done with regard to preferences settings... never... never helped DW to not crash on a large scale search... it's a long long time knowed bug that was never fixed by folks @adobe, and which seems to be well on its way to being a DW prerogative

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Community Beginner ,
Mar 07, 2022 Mar 07, 2022

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I can confirm that nothing I do appears to make any difference to fixing this bug - reset preferences, reinstall the program, throw my PC across the room at a wall...

 

I have however found a workaround - open an SSH console and use grep.

 

Please let me know when this bug is fixed, Adobe. 😞

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Community Expert ,
Mar 08, 2022 Mar 08, 2022

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although a new version is in preparation, I think that Adobe has entered as previously announced in basic maintenance mode... and heavy bugs like this one will not be studied anymore.


as I said in a previous post, it's been a few years since it was put on the table, studied, analyzed... and that it was filed without follow-up... 🙂

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Community Beginner ,
Mar 08, 2022 Mar 08, 2022

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LATEST

Thanks for the update. I will wait for the new version with eager anticipation and hope they fully test the new software before they roll it out...

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