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Dreamweaver Crashing on Launch

Forum|Forum|8 years ago
May 11, 2017
3 replies
5579 views

I'm trying to open Dreamweaver 2017 (latest version) on my iMac, running Sierra 10.12.4 (latest OS version). On launch, Dreamweaver will start to bounce in the dock, and then quit. One out of four times, I get an Apple message that just says my software has quit, but no error code.

After working with Adobe support in chat sessions, including where they took over my machine, we discovered this only happens under my main user account, and they suggested I contact Apple because "something is wrong with my user account." We tried various basic things including logging in and out of my Adobe account, uninstalling Dreamweaver and downloading again, etc. Working under the new user is a workaround, but a very inconvenient one.

Apple, after many patient hours themselves in chat, suggested that… the problem is with Dreamweaver. They offered a fairly nuclear solution for creating a new user account with all my stuff — transferring my 870GB of data to an external drive, trashing my main user and copying all my data back to the new user.

Has anyone else had this problem or has a suggestion I haven't tried? Thanks in advance for your brilliance.

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Correct answer Niharika Jha

Here is a link to the log, Niharika. Thanks for your help.

Dropbox - adobe crash report.rtf

Hi,

Thank you so much for the logs. This has been a great help. We will be fixing the issue soon.

Regards,

Niharika Gupta

Adobe Dreamweaver

Niharika Jha

Adobe Employee

Hi,

Can you please send us the log files of Dreamweaver so that we can actually investigate where the problem is occuring?

For location of the log files, see Find launch log files | Adobe Creative Cloud, Adobe Creative Suite 6, Adobe Creative Suite 5.5, Adobe Creative Suite 5

Regards,

Niharika Gupta

Adobe Dreamweaver

R

rabbitfishAuthor

Participating Frequently

Okay, I found them (had to figure out to get Sierra to show my user library!). Thanks. How do I send them to you, Niharika?

R

rabbitfishAuthor

Participating Frequently

Hi,

Can you see an option of "Use Advanced editor" at top right corner, that contains an option to attach files.

Ya, thanks 9583 is the build number.

Regards,

Niharika Gupta

Adobe Dreamweaver

This is frustrating. No, these are all the options that "Advanced editing" offers. Again, image, link, video and more code string options in the pop-up. Hmm. Okay. I'm going zip them and give you a link from my Dropbox. Dropbox - logs for adobe.zip

Nancy OShea

Community Expert

If your Mac user account is corrupted, then it's corrupted. Creating a new Mac user ID with Admin permissions will usually solve that problem.

Illegal characters in the computer's volume name can also be a problem.

Funny how Apple always blames Adobe .

Nancy

Nancy O'Shea— Product User & Community Expert

R

rabbitfishAuthor

Participating Frequently

If that's the case, I will have to follow Apple's advice and move all my files to an external drive and then back in when I do the new user. I'll probably have to set up all my shortcuts, passwords, etc. in all my everyday software. Unless there's something simpler you can recommend. Thanks.