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Dreamweaver Crashing on Startup

Explorer ,
Oct 01, 2021 Oct 01, 2021

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Dreamweaver is crashing on startup - if there is any mouse activity before a file completely loads, the program crashes. For instance, Dreamweaver is open, I open an html file with Dreamweaver, and the files typically take a good 30 seconds or so to fully load and become workable. During this time, if I click while Dreamweaver is the active program, it will crash. Every time without exception.

 

This also happens if Dreamweaver is in the background opening a file - for instance, if I tell a file to open with dreamweaver and in the interim, I switch to say Outlook deal with email - if Dreamweaver happens to open the file and automatically become the active program, any typing or clicking that I may have been doing in Outlook (or insert program here) is suddenly happening in Dreamweaver because it auto activates.

 

So, any mouse interaction while Dreamweaver is loading causes a crash. Surely this isn't working as intended.

 

When I click "send report", I get a message that states something along the lines of "there is a solution to this error", and a "read more" type link, however, when that link is clicked, it just goes to the adobe or Dreamweaver general web page, no specific page detailing the issue or solution.

 

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Explorer ,
Oct 01, 2021 Oct 01, 2021

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Here's the exact crash report language: "Adobe has found a solution or workaround for the recent crash in Adobe Dreamweaver 2021. Learn more".  

 

And the "learn more" link takes me to.... www.adobe.com. Seriously.

 

Version is:

21.1

15413 Build

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Community Expert ,
Oct 01, 2021 Oct 01, 2021

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Try Restore Preferences.

https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html

 

Failing that, reinstall Creative Cloud Desktop App.

 

Nancy O'Shea— Product User, Community Expert & Moderator

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Community Expert ,
Oct 01, 2021 Oct 01, 2021

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You can try the usual fixes: https://helpx.adobe.com/dreamweaver/kb/troubleshoot-javascript-errors-dreamweaver-cs6-cc.html . Deleting the userconfig and filecache. After that you usually go down the road to re-installation especially if it is crashing without opening.

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