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DesignKing__
DesignKing__
Participant
February 2, 2017
Question

Dreamweaver Crashing

  • February 2, 2017
  • 2 replies
  • 144 views

I have the new Dreamweaver CC update, I click to open & it gives me a "not responding, DW will close" error. I have uninstalled and reinstalled DW with no success.

DW gIves me the opening loading screen and then even the frame of the workspace, then it crashes.

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    February 2, 2017

    What does your Windows Event Viewer say is the faulting module?

    If you see any reference to Lavasoft, (LavasoftTcpService64.dll or similar) that's the culprit.

    Lavasoft Web Companion (Ad-Aware) plugin is a known conflict with many Adobe products -- Photoshop, After Effects, Dreamweaver...  Uninstalling LavaSoft and all related .DLL files fixes the problem.

    Photoshop crashes with Lavasoft Chrome extension installed

    To help you find the offending files on your system, turn on File Name Extensions and Hidden Items in your File Explorer.

    Nancy

    Nancy O'Shea— Product User & Community Expert
    Jon Fritz
    Community Expert
    Jon FritzCommunity Expert
    Community Expert
    February 2, 2017

    When you reinstalled, did you use the Adobe Cleaner Tool?

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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