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December 20, 2007
Question

Extension causing BIG trouble

  • December 20, 2007
  • 1 reply
  • 704 views
I installed the Softery support form extension and at once got a message saying an error message over and over that there is a javascript error (error 2) and is unable to open TabControlClass.js. It pops up when I open Dreamweaver and whenever I hover over the Command menu. I deleted the program in the Extensions Manager but it still pops up? Any message sent, ironically, using their "24 hour support" form has gone unanswered. Are there any files that I can delete that would have come from the download?
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1 reply

Inspiring
December 20, 2007
You would need to re-install the extension - then, in the configuration
folder (depending on version and install options, it could be in plenty
of places, but it should be searchable to be able to find it). In the
configuration folder, a folder for extensions will have the MXI file in
it for the extension, you will need to load this up (XML) and remove all
of the files it installed (then delete the MXI as well) and you should
be set at this point. I've never heard of that company so I don't know
a thing about them.

Paul Davis
http://www.kaosweaver.com/
Visit us for dozens of useful Dreamweaver Extensions.

http://www.communitymx.com/
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boydmartin wrote:
> I installed the Softery support form extension and at once got a message saying
> an error message over and over that there is a javascript error (error 2) and
> is unable to open TabControlClass.js. It pops up when I open Dreamweaver and
> whenever I hover over the Command menu. I deleted the program in the Extensions
> Manager but it still pops up? Any message sent, ironically, using their "24
> hour support" form has gone unanswered. Are there any files that I can delete
> that would have come from the download?
>
December 20, 2007
OK. I think I found the folder in the configuration folder. You lost me after that. Can I just throw it away? Thanks a ton for your help