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A
Anonymous
December 20, 2007
Question

Extension causing BIG trouble

  • December 20, 2007
  • 1 reply
  • 704 views
I installed the Softery support form extension and at once got a message saying an error message over and over that there is a javascript error (error 2) and is unable to open TabControlClass.js. It pops up when I open Dreamweaver and whenever I hover over the Command menu. I deleted the program in the Extensions Manager but it still pops up? Any message sent, ironically, using their "24 hour support" form has gone unanswered. Are there any files that I can delete that would have come from the download?
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1 reply

N
Newsgroup_User
Inspiring
December 20, 2007
You would need to re-install the extension - then, in the configuration
folder (depending on version and install options, it could be in plenty
of places, but it should be searchable to be able to find it). In the
configuration folder, a folder for extensions will have the MXI file in
it for the extension, you will need to load this up (XML) and remove all
of the files it installed (then delete the MXI as well) and you should
be set at this point. I've never heard of that company so I don't know
a thing about them.

Paul Davis
http://www.kaosweaver.com/
Visit us for dozens of useful Dreamweaver Extensions.

http://www.communitymx.com/
Partner at Community MX - Extend your knowledge

boydmartin wrote:
> I installed the Softery support form extension and at once got a message saying
> an error message over and over that there is a javascript error (error 2) and
> is unable to open TabControlClass.js. It pops up when I open Dreamweaver and
> whenever I hover over the Command menu. I deleted the program in the Extensions
> Manager but it still pops up? Any message sent, ironically, using their "24
> hour support" form has gone unanswered. Are there any files that I can delete
> that would have come from the download?
>
N
Newsgroup_User
Inspiring
December 21, 2007
NO! You need to open the file. The MXI file is an XML file, on the
bottom it will list a series of files for the product, you need to
remove these files (then you can throw away the MXI file). The
configuration folder contains all of the extensions and user settings,
throwing that away would make DW un-usable.

Paul Davis
http://www.kaosweaver.com/
Visit us for dozens of useful Dreamweaver Extensions.

http://www.communitymx.com/
Partner at Community MX - Extend your knowledge

boydmartin wrote:
> OK. I think I found the folder in the configuration folder. You lost me after that. Can I just throw it away? Thanks a ton for your help
A
Anonymous
December 21, 2007
OK. I think I found the right file to open, however, when I go to the folder to find it they were not there. When I did a search, then, it appears they are in the Dreamweaver 9 folder instead of CS3? Would moving them to the right place work, or should I just delete? Thanks again for you assistance. It's meant a lot ...
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