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Y
Yefolio-KBIqSr
Participant
November 16, 2009
Question

Failed to upgrade to Extension Manager 2.1

  • November 16, 2009
  • 2 replies
  • 1213 views

Hi, I'm having problem upgrading extension manager to 2.1. Every time I run adobe update installer, it shows me that I have update for extension manager (it's currently on 2.0), after the download and installation, it shows me "installation complete". But either when I run the update installer again, it shows me the same update for EM, or I launch EM in the applications folder, it shows me the version of EM I'm using is 2.0. Does anyone have this problem too? How do I fix this? Coz I was trying to install the extension of BrowerLab...

Thanks

This topic has been closed for replies.

2 replies

pziecina
pziecina
Legend
November 16, 2009

Hi

Sorry I cannot find anything specific regarding your problem on the mac under sl, (only for windows vista).

Have you tried contacting adobe support - http://www.adobe.com/support/?

PZ

Y
Yefolio-KBIqSrAuthor
Participant
November 16, 2009

I actually did, but they basically kept suggesting me to uninstall and reinstall the whole suite, which I don't want to, first it takes time, 2nd, I have plugins installed in PS/AEX, etc. Is there a way that I can try cleaning up everything just for the Extension Manager?

pziecina
pziecina
Legend
November 17, 2009

Hi

The uninstall/reinstall option is the only one I can also suggest you try.

Any extensions installed using the extension manager, will not be removed when you do this, providing you do NOT select to delete preferences and user configuration on uninstall. The other extensions/plug-ins can also be kept if you back-up the folders containing them, then overwrite the 'new' folders created during the reinstall with these.

PZ

pziecina
pziecina
Legend
November 16, 2009

Hi

This is a known problem and is cause by incorrect permissions during the initial cs4 installation. The remedy is to work through the solutions shown in this article - http://kb2.adobe.com/cps/408/kb408524.html.

PZ

Y
Yefolio-KBIqSrAuthor
Participant
November 16, 2009

Thanks, pziecina,

Sorry, I forgot to mention I'm on a Mac, running SL. Is there another article on this issue for Mac?

Thanks,

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