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FTP error: an FTP error occured

Explorer ,
Sep 22, 2023 Sep 22, 2023

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Sorry, there's an old topic, but I looked through it and wasn't able to find the answer and the topic is locked now too.

I keep getting this FTP error in Dreamweaver (21.1) while my hosting provider checks with FileZilla and this works totally fine it seems. 
So it seems it's a typical Dreamweaver thing...

All help very welcome!

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correct answers 1 Correct answer

Explorer , Sep 25, 2023 Sep 25, 2023

With FileZilla and some help from the provider it went OK. The trick was that the FTP username was not working, because it connected to a different domain. In the end filling in the hard IP-number did the trick.

Thanks for the help!

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Community Expert ,
Sep 22, 2023 Sep 22, 2023

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What error are you getting?

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Explorer ,
Sep 22, 2023 Sep 22, 2023

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I have a Ditch version installed, but the translation is more or less:

An FTP error occured. Cannot connect to the host. Unknown error occured.

 

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Explorer ,
Sep 22, 2023 Sep 22, 2023

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Dutch

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Community Expert ,
Sep 22, 2023 Sep 22, 2023

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Some things to try...

1. Go to Site > Manage Sites > choose the site you are having issues with > hit Edit (pencil icon)
2. Click "Servers" in the side bar
3. Choose your Remote server and hit Edit (pencil icon)
4. Verify you have the correct Root Directory typed in. Usually this will be "www", "public_html" or "htdocs", but can be anything depending on the server. Sometimes a trailing / is necessary as well. If this is not entered correctly, it's possible that hitting the Test button will say "Success", but nothing will uploadable.
5. If you have the correct root directory, click More Options on that same screen to expand the window
6. Try toggling Use Passive FTP and Use FTP Performance Optimization...

JonFritz_0-1695395961764.png

 

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Community Expert ,
Sep 22, 2023 Sep 22, 2023

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quoteSo it seems it's a typical Dreamweaver thing...
By @MH57

=============

No.  It's not typical.

 

Which version # of Dreamweaver?

Which operating system & version #?

 

Make sure your server log-in credentials & root directory are properly defined.  Click the TEST button to confirm.

CC-RootFolder.jpg

 

To rule out a system problem, download & install free FileZilla S/FTP client.  Click the GREEN download button below.

https://filezilla-project.org/download.php

 

If Filezilla can't connect to your server, the problem lies elsewhere, somewhere between your computer & server. 

Check your firewall, anti-virus, router and operating system.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Sep 22, 2023 Sep 22, 2023

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- Dreamweaver version 21.1
- Windows 11

I'll try the FileZilla thing. 👌

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Community Expert ,
Sep 22, 2023 Sep 22, 2023

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Who is your hosting provider?

 

If your host is using modern server protocols, you may need to update to Dreamweaver 21.3.  See below for more details on what the update contains.

https://helpx.adobe.com/dreamweaver/using/whats-new/2022-1.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Sep 25, 2023 Sep 25, 2023

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With FileZilla and some help from the provider it went OK. The trick was that the FTP username was not working, because it connected to a different domain. In the end filling in the hard IP-number did the trick.

Thanks for the help!

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Community Expert ,
Sep 25, 2023 Sep 25, 2023

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quote In the end filling in the hard IP-number did the trick.
By @MH57

============

Glad you got everything sorted.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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