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How can I get my refund back?

New Here ,
Jan 15, 2023 Jan 15, 2023

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I just subscribed the 7 days trial for Adobe Dreamweaver on Sunday, 15th January 2023. After filling up my details for the subscription, I got a notice that my bank account's total has been deducted as much as RM94.20 ($21.73) by Adobe. Isn't it suppose to be free? It it stated that I still got 7 days left. So what's up with the money deduction? Can someone help me? 

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Download install and licensing , Error , How to , Product issue

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Community Expert ,
Jan 15, 2023 Jan 15, 2023

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Your card was charged a small sum to ensure the credit card you gave them is valid.  If you cancel before the trial ends, you can request a full refund.

 

Log-in to your account.  Click on Manage Plan.

https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Jan 18, 2023 Jan 18, 2023

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Hi @Ahmad27949824g9f1,

 

Thanks for writing to us. As per our internal support, refund is successful to your account. Kindly confirm on the same, else please follow the guidelines shared by Nancy.

 

Have a pleasant day!

 

Regards,

Nayan

Dreamweaver Team

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