• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

How can I get my refund back?

New Here ,
Jan 15, 2023 Jan 15, 2023

Copy link to clipboard

Copied

I just subscribed the 7 days trial for Adobe Dreamweaver on Sunday, 15th January 2023. After filling up my details for the subscription, I got a notice that my bank account's total has been deducted as much as RM94.20 ($21.73) by Adobe. Isn't it suppose to be free? It it stated that I still got 7 days left. So what's up with the money deduction? Can someone help me? 

TOPICS
Download install and licensing , Error , How to , Product issue

Views

161

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 15, 2023 Jan 15, 2023

Copy link to clipboard

Copied

Your card was charged a small sum to ensure the credit card you gave them is valid.  If you cancel before the trial ends, you can request a full refund.

 

Log-in to your account.  Click on Manage Plan.

https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 18, 2023 Jan 18, 2023

Copy link to clipboard

Copied

LATEST

Hi @Ahmad27949824g9f1,

 

Thanks for writing to us. As per our internal support, refund is successful to your account. Kindly confirm on the same, else please follow the guidelines shared by Nancy.

 

Have a pleasant day!

 

Regards,

Nayan

Dreamweaver Team

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines