Participant

Question

[Locked] Dreamweaver CS6 constantly freezing when ftp connection times-out

Forum|Forum|13 years ago
August 28, 2012
7 replies
25565 views

Hi,

I was wondering if anyone's encountered this problem - when uploading via ftp and the connection times out Dreamweaver freezes - you can't close it, it just keeps saying "connection timed out", won't stop the process and the only way to get it back to work is to force close it. Happens on a very regular basis and is quiet frustrating. I'm using Adobe CS6 on a windows 7 machine.

Any help or advice is much appreciated!

This topic has been closed for replies.

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daveypea2

Participant

I've had this constantly with DW for the last four years as far as I can recall. I've tried everything on the forums.

Nothing works.

When DW has a problem with the FTP connection it will never just drop it or cancel it, it just goes on and on and on trying to connect. This happens maybe 20 times a day for me in my work cycle and I lose 4 or 5 mins each time. I know I should just use another FTP program, it kind of defeats the point of having FTP within Dreamweaver as when it does work it's absolutely what I need.

Adobe don't seem to take this seriously. It's not acknowledged as a problem and we get the usual, must be your router or ISP claptrap. This is frustrating.

Jon Fritz

Community Expert

This is an extremely old thread pertaining to DW CS6. CS6 is no longer sold, supported or updated in any way. Any problems that existed with it after about 2012 are permanent issues as the program will never be changed by Adobe, it is EOL.

If you are using something other than CS6, please start a new thread here: https://community.adobe.com/t5/forums/postpage/board-id/dreamweaver

Make sure to include all pertinent information: OS, DW version, workflow, errors, FTP logs, etc

I'm locking this 2013 thread down.

JaydenLawson

Participating Frequently

Yes have encountered this - for the last 13 fricking years with Dreamweaver!!! See here for the only fix:

http://forums.adobe.com/message/5688060#5688060

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Red26782

Participant

Here is the real FIX:

http://www.jetbrains.com/

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ag415

Participant

From Dreamweaver team, we are sorry you guys are having to dela with this!

I hope it goes without saying that negatively impacting your productivity is the opposite of what we want. Thanks for working with us - We will continue to hammer on this until resolved!

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product9

Inspiring

Thanks! I appreciate the follow through. Let me know if you need more info for testing. -- Beth

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Red26782

Participant

Win 8 Pro 64bit, CS6 64bit....Same problem... (I tried Nancy O's fix, no dice)

How can a company like Adobe, not get FTP'ing down... #FAIL

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Enlightened_glamour157F

Participant

I can confirm I am also having this problem. I have to crash out Dreamweaver CS6 every now and again as it gets stuck on "Operation timed out. Cancelling". Before (CS5) I could force this timeout to cancel itself but not anymore, it just hangs forever now.

This happens with various FTP servers, all fine with Filezilla. It's really been an issue with CS5 too, except that I could force it to stop without crashing out Dreamweaver.

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ScottWeb105

Participant

I have this exact same problem too. As does my colleague. We're both using CS6 on Windows 7.

Dreamweaver is practically unusable as it continually times out the FTP upload, freezes and needs to be force-quit.

We have both installed the patch, which failed to make any difference.

Any help would be most appreciated. I'm currently at my wits end.

Nancy OShea

Community Expert

Switch to a 3rd party FTP app like Filezilla or Cute ftp.

If the problem persists in Filezilla, you can rule out DW as the source of your problem.

If the problem does not persist in Filezilla, at least you have a way to upload files.

Nancy O.

Nancy O'Shea— Product User & Community Expert

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ENT_Matt1

Participant

Hi Carey,

Thank you for responding. No, we don't have any firewalls I think...Hmm strangely the crash doesn't seem to appear int he FTP Log. Here is the log from roughly the time of the "Operation Time Out":

> LIST

< 150 Opening data channel for directory list.

< -rw-r--r-- 1 ftp ftp 3743 Sep 10 09:38 content.ascx

< -rw-r--r-- 1 ftp ftp 4861 Sep 07 12:42 home.ascx

< -rw-r--r-- 1 ftp ftp 3034 Sep 10 09:47 ie8.css

< drwxr-xr-x 1 ftp ftp 0 Sep 07 12:53 images

< drwxr-xr-x 1 ftp ftp 0 Sep 06 11:05 includes

< -rw-r--r-- 1 ftp ftp 3373 Sep 10 09:38 OnePane.ascx

< -rw-r--r-- 1 ftp ftp 20116 Sep 10 09:43 skin.css

< 226 Transfer OK

> CWD /

< 250 CWD successful. "/" is current directory.

> CWD /lis-con.com.au/Portals/0/Skins/Liscon/images

< 250 CWD successful. "/lis-con.com.au/Portals/0/Skins/Liscon/images" is current directory.

> PWD

< 257 "/lis-con.com.au/Portals/0/Skins/Liscon/images" is current directory.

This is the "Background File Activity":

Started: 10/09/2012 9:48 AM

Operation timed out. Cancelling...

lis-con.com.au\Portals\0\Skins\Liscon\images\icon_topphone.svg - user cancelled

Operation cancelled.

Finished: 10/09/2012 9:53 AM

"

It's just a little bit frustrating that it takes it 5 minutes to time-out. Is there any way to set time-out settings? Also, if you try and cancel out of the time-out that's when it just stops and you need to force-quit.

Thank you again for taking a look at this!

I have this exact same problem with Dreamweaver CS4. Attempting to "cancel" the eternal timeout has no effect, and I just have to force the program to close. This mostly seems to occur when I've left Dreamweaver idle for some time. It seems like the FTP connection times out (probably on the server end), and then Dreamweaver has a hiccup trying to re-establish connection.

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Ben M

Community Expert

What are you trying to upload via ftp? File size? Is this regular FTP, SFTP, FTPS?

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remmie_webAuthor

Participant

It's usually just html and css files, so they're mostly under 10kb. Sometimes it'll be images - but they're usually under the 100kb mark. It's regular ftp.

mytaxsite

Inspiring

remmie_web wrote:
It's usually just html and css files, so they're mostly under 10kb. Sometimes it'll be images - but they're usually under the 100kb mark. It's regular ftp.

I am using Windows 7 and I haven't seen this on my system. Have you updated your CS6 with recent patch that corrects many of the FTP problems expressed by users here? It's worth a try if you haven't done it yet.

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