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[Locked] Dreamweaver CS6 constantly freezing when ftp connection times-out

Community Beginner ,
Aug 28, 2012 Aug 28, 2012

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Hi,

 

I was wondering if anyone's encountered this problem - when uploading via ftp and the connection times out Dreamweaver freezes - you can't close it, it just keeps saying "connection timed out", won't stop the process and the only way to get it back to work is to force close it. Happens on a very regular basis and is quiet frustrating. I'm using Adobe CS6 on a windows 7 machine.

 

Any help or advice is much appreciated!

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Adobe Community Professional ,
Aug 28, 2012 Aug 28, 2012

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What are you trying to upload via ftp?  File size?  Is this regular FTP, SFTP, FTPS?

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Community Beginner ,
Aug 28, 2012 Aug 28, 2012

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It's usually just html and css files, so they're mostly under 10kb. Sometimes it'll be images - but they're usually under the 100kb mark. It's regular ftp.

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LEGEND ,
Aug 28, 2012 Aug 28, 2012

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remmie_web wrote:

It's usually just html and css files, so they're mostly under 10kb. Sometimes it'll be images - but they're usually under the 100kb mark. It's regular ftp.

I am using Windows 7 and I haven't seen this on my system.  Have you updated your CS6 with recent patch that corrects many of the FTP problems expressed by users here? It's worth a try if you haven't done it yet.

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New Here ,
Aug 28, 2012 Aug 28, 2012

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I have this exact same problem too. As does my colleague. We're both using CS6 on Windows 7.

Dreamweaver is practically unusable as it continually times out the FTP upload, freezes and needs to be force-quit.

We have both installed the patch, which failed to make any difference.

Any help would be most appreciated. I'm currently at my wits end.

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Adobe Community Professional ,
Aug 29, 2012 Aug 29, 2012

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Switch to a 3rd party FTP app like Filezilla or Cute ftp. 

If the problem persists in Filezilla, you can rule out DW as the source of your problem.

If the problem does not persist in Filezilla, at least you have a way to upload files.

Nancy O.

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Aug 29, 2012 Aug 29, 2012

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Hi,

Thank you fopr all the advice! I've tried installing the patch (though I'm on a cloud subscription - why this wasn't automatic, or at least why there wasn't an automatic notification - is beyond me!) The patch didn't help. I'll try and use 3rd party program. Though it's incredibly frustrating. I'm paying a fair bit of money for a product that doesn't appear to be working correctly and there is absolutely no support avaialble from Adobe itself. Thank goodness there is agreat forum of users around!

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Adobe Employee ,
Sep 06, 2012 Sep 06, 2012

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Remmie, sorry for the lack of help you've received when contacting our Support.

We'll need some more info from you to help determine the cause.

Can you share your FTP log from before/when/after it times out and freezes?

Go to Site > Advanced > FTP Log to display this information.

Also, do you have any security software, like a firewall or antivirus, installed on your computer?

If so, what all do you have?

Sometimes problems like this can be caused be unexpected interference between Dreamweaver and another program.

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Community Beginner ,
Sep 09, 2012 Sep 09, 2012

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Hi Carey,

Thank you for responding. No, we don't have any firewalls I think...Hmm strangely the crash doesn't seem to appear int he FTP Log. Here is the log from roughly the time of the "Operation Time Out":

> LIST

< 150 Opening data channel for directory list.

< -rw-r--r-- 1 ftp ftp           3743 Sep 10 09:38 content.ascx

< -rw-r--r-- 1 ftp ftp           4861 Sep 07 12:42 home.ascx

< -rw-r--r-- 1 ftp ftp           3034 Sep 10 09:47 ie8.css

< drwxr-xr-x 1 ftp ftp              0 Sep 07 12:53 images

< drwxr-xr-x 1 ftp ftp              0 Sep 06 11:05 includes

< -rw-r--r-- 1 ftp ftp           3373 Sep 10 09:38 OnePane.ascx

< -rw-r--r-- 1 ftp ftp          20116 Sep 10 09:43 skin.css

< 226 Transfer OK

> CWD /

< 250 CWD successful. "/" is current directory.

> CWD /lis-con.com.au/Portals/0/Skins/Liscon/images

< 250 CWD successful. "/lis-con.com.au/Portals/0/Skins/Liscon/images" is current directory.

> PWD

< 257 "/lis-con.com.au/Portals/0/Skins/Liscon/images" is current directory.

This is the "Background File Activity":

Started: 10/09/2012 9:48 AM

 

Operation timed out. Cancelling...

Operation timed out. Cancelling...

Operation timed out. Cancelling...

Operation timed out. Cancelling...

Operation timed out. Cancelling...

Operation timed out. Cancelling...

Operation timed out. Cancelling...

Operation timed out. Cancelling...

Operation timed out. Cancelling...

lis-con.com.au\Portals\0\Skins\Liscon\images\icon_topphone.svg - user cancelled

Operation cancelled.

Finished: 10/09/2012 9:53 AM

"

It's just a little bit frustrating that it takes it 5 minutes to time-out. Is there any way to set time-out settings? Also, if you try and cancel out of the time-out that's when it just stops and you need to force-quit.

Thank you again for taking a look at this!

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New Here ,
Sep 10, 2012 Sep 10, 2012

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I have this exact same problem with Dreamweaver CS4.  Attempting to "cancel" the eternal timeout has no effect, and I just have to force the program to close.  This mostly seems to occur when I've left Dreamweaver idle for some time.  It seems like the FTP connection times out (probably on the server end), and then Dreamweaver has a hiccup trying to re-establish connection.

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Explorer ,
Oct 18, 2012 Oct 18, 2012

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This just starting happening to me today, although often times in the past the FTP connection is severed for no apparent reason. I have never had to force quite DW because of a connection timeout. I confirm that ACE FTP works flawlessly but that application doesn't have the synch capability, so I'm a bit hooped at the moment. Frustrating!

Windows XP, DW CS 5.5.

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Community Beginner ,
Nov 07, 2012 Nov 07, 2012

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Win 7 64 bit Dreamweaver CS 6 creative cloud version, just logging that I also have this issue making FTP in Dreamweaver impossible.

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Community Beginner ,
Nov 08, 2012 Nov 08, 2012

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Just blew away my Dreamweaver install including prefs and reinstalled without applying any updates but the issue remains. Would be great to know if this is being looked at by Adobe?

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Community Beginner ,
Dec 11, 2012 Dec 11, 2012

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Well, Adobe support is in fine form, I opened a support ticket which has been totally ignored. It looks like the issue has existed in Dreamwaever since CS5 at least so i guess they don't know how to fix it.

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Adobe Community Professional ,
Dec 11, 2012 Dec 11, 2012

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What setting do you use to connect to remote host?

If you now connect with FTP, try using SFTP. 

Also, see screenshot below for more options to try.

DWCS6-moreOptions.jpg

Nancy O.

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Dec 11, 2012 Dec 11, 2012

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Hi Nancy, thanks for that, the issue lies more with how Dreamweaver behaves if you lose the connection which can and will happen rather than the ability to connect to a given ftp server.

Dreamweaver takes up to 5 minutes to cancell the operation (see log in remmie_web's post above) If you look at the start and end time of the Operation timed out. Cancelling... entries it continues for 5 minutes which is my experience everytime the connection fails for any reason. the only way around this is to force quit.

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Community Beginner ,
Dec 19, 2012 Dec 19, 2012

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Hello,

Dreamweaver 6 latest cloud ver.

Pref: FTP Disconnect unchecked (tried checked)

Site setup: Passive mode checked (tried unchecked)

OSX

Yes exactly ... no problem initially ftping in to any server.

It's after that... do some work for 3-5 minutes come back, try to upload it ... connection has timed out.

So then I have to try to disconnect, wait because server has timed out so usually cancel this, then login again , and upload the file.

Very annoying ... used to work fine.

Help please ....

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New Here ,
Jan 03, 2013 Jan 03, 2013

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I don't know if this will help anyone else, but I was so frustrated with the FTP that I downloaded the now free MS product Expression Web - before coming back to DW for one last try. What worked for me was setting the preferences value as follows: Edit menu>> Preferences>>Site>>'FTP Connection' checked and set to 'Disconnect after 0 minutes idle' . I have all of the checkboxes under 'More options in the Site set up UNCHECKED. Did that via Site menu>>Manage sites...>>[2-click to select your current site]>>Servers>>[2-click on your server]>>'More options'>>Uncheck all boxes. I'm not sure which part of that was the crucial change, but I suspect that the 'Disconnect after 0 minutes' is what matters and that other settings will either be correct for your server or not be, with behaviour being pretty consistent either way. Since I changed, I have had excellent FTP. Before, DW would frequently hang and seem to be in a perpetual 'connected but not transferring anything' state.

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New Here ,
Jan 08, 2013 Jan 08, 2013

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Last few weeks I had the same problem.
Googling all over and trying everything.
Finaly, today I was connect, just to see what will happend, laptop on my mobile internet provider (and disconnect from cable, home internet connection from another provider).
Upload and download over dreamweaver was "flying" without any problem??!!..
So, after that I was try again with cable connection and different provider...same thing:
"Waiting for server...." and "Operation timed out. Cancelling..."
I was repeated several times both connection dowloading and uploading the same file on same server.
With mobile phone provider was working perfect, and with home connection with cable or wi-fi...was the same, errors.
So I'm 100% sure that the problem is in my internet provider or my router.
It's optical cable internet connection with 25 mb download and 2 mb upload working with ThomsonTWG87 router.
Firewall on router is off...

What should I try to fix the problem?
Thank you

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Community Beginner ,
Jan 14, 2013 Jan 14, 2013

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Support? Crickets? I have multiple DW CS6 users experiencing the same issues for months. No help whatsoever. Is it time to look for another development software?

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Adobe Community Professional ,
Jan 14, 2013 Jan 14, 2013

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Actual Adobe staff doesn't come to the user to user forums all that often.

For what it's worth, your problem sounds like a router or modem issue as you say.

The best way to fix a router or modem problem is to do what you did, which was use a different router or modem.

If you are using a router, try connecting directly to the modem instead and see if that works. If it does, replace your router. If it doesn't, talk to your cable company and get a new modem.

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Community Beginner ,
Jan 14, 2013 Jan 14, 2013

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We are absolutely certain here that it's not a modem, router, or server issue. After months of troubleshooting we are certain it's a DW issue. We were emailing back and forth with DW support team members but after about four back and forths they dropped off the map. Gone. No help whatsoever. They've admitted to having issues but haven't offered any real solutions.

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Adobe Community Professional ,
Jan 14, 2013 Jan 14, 2013

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Ah, I'm sorry RobbRokk, I though your "crickets" post was a continuation of Elcroata's post (#19 above) which definitely sounds like a hardware problem.

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New Here ,
Jan 15, 2013 Jan 15, 2013

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Community Beginner ,
Jan 22, 2013 Jan 22, 2013

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I just want to chime in here to say I have had same problem. FTP was a primary reason that I upgraded from CS5 to CS6 and it has disappointed me.

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