A

Anonymous

Answered

Locked out of forum?

Forum|Forum|5 years ago
June 5, 2020
3 replies
2057 views

I seem to have been locked out of the forum, unless I've been misbehaving again, upset someone?

Just got whisked off to a page which basically stated 'You're not welcome here anymore' in other words.

I didn't have the password to my old email address to reset the password after clearing browser cache so had to create a new email/user/combination.

Anyone else experienced this or was it just me?

This topic has been closed for replies.

Correct answer dave_m_k

Hey Osgood- (Osgood_)

Someone had apparently decided you were naughty and banned you. I've fixed this and reached out to the person who took that action for more information about what exactly happened.

Sorry for the trouble!

-David

dave_m_kCorrect answer

Legend

Hey Osgood- (Osgood_)

Someone had apparently decided you were naughty and banned you. I've fixed this and reached out to the person who took that action for more information about what exactly happened.

Sorry for the trouble!

-David

A

Anonymous

Hi David,

Would be interested to find out why this particular individual thinks I've been naughty?

I can't recall posting anything recently that would have been offensive to anyone in the forum and certainly to my knowledge no individual in this forum has recently expressed that I have been rude or aggressive towards them.

Sure I've had a few heated discussions in the past when the forum was a lot more lively but in recent months there's not really been much to discuss or debate where a situation would get out of control, so to speak.

Anyway thanks for letting me know, appreciate it. If its possible to clarify that would be a bonus.

Edited: All I can think of it must have been related to the discussion below where I voiced a generic opinion about what I thought of adults forcing kids into learning to code:

https://tinyurl.com/y8wokeux

Jon Fritz

Community Expert

I don't see any mention of your account needing to be deactivate in the Backroom. Unless an Adobe staffer took it upon themselves to kill your account without any documentation (it still looks active), I'm betting it's just a glitch of some kind.

A

Anonymous

If I try and sign in with my old email/user account all I get now is:

'To help protect your Adobe account, you need to choose a new password. You'll be required to verify your identity to continue'.

When i hit 'continue' I then get taken to a page with six blank input boxes - 'Enter the code we just sent to 'myEmail Address'........that email address is no longer active, so I cant access the code they sent. What provisons do Adobe have in place in that senario, or much like their understanding of the web, do they not think people ever change or move on from a previous email address which was created years ago.

Slightly annoying but hey I can set up a new account but then I have to offload the browser cache as Adobe has stored all the information in there so when I try to access the forum it just takes me to a page which say ' No Access' or words to that effect.

Something must have changed very recently as all was working up until a few hours ago. Maybe some information that Abobe has stored has been compromised so they are getting anyones information that they think may have been hacked to change their password when they try and sign into the forum or even access the forum.

A

Anonymous

Osgood,

I posted about this in the Back Room. Maybe Sylvia or Dave can unravel the mystery.

Don't be surprised if you get a private message from Adobe Staff.

Hi Nancy,

I appreciate the time and effort you have put in trying to resolve this issue, thanks.

I'll try again at some stage with my old email account but yesterday it was just doing all kinds of weird stuff ie intially when l tried to access the forum l was just taken to a 'No access to this site' page after years of being able to access it. I cleared the browser cache as that was the only way l could even attempt to sign in again. When l did Adobe wanted me to enter a 6 digit code which they had sent to the registered email address which is no longer active, hasnt been for years, so there was no way to access the 6 digit code.

I then went to the profile page after your suggestion to do so and updated the password associated with the registered email address which is no longer active but attempting to sign in using the updated password just re-routed me back to the 'No access to this site' page.

I created a new account which is the one l using now to access the forum. I'll probably continue to use it as its less problematical than trying to jump through hoops to recover the old account.

I probably should have updated the profile with a current email address sometime ago but hey you dont usually bother to fix something if its not broken.

Jon Fritz

Community Expert

Other than having to log in every time I leave and come back, it has been working for me.

A

Anonymous

It had been working for me ok too, for months, didn't have to sign in. I just got taken to this forum even when the sign-in page appeared, frequently, that just sort of knew who I was an re-directed me to the forum but it stopped working a few hours ago and I just got taken to a page saying "You can't access this site" with a nice little icon of a computer screen with an X on it.

I no longer have the old forum email address I signed up with many years ago so if Adobe sent the confirmation email there after changing the password, it would be pointless as I couldn't access it.

Bah!

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