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New Here ,
Sep 27, 2020 Sep 27, 2020

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Hello.

I have signed up for the monthly plan. Dreamweaver ran for a week then it decided that i need to re-login and wanted a code to proceed. I have entered it (came via email) and now the login-pupUp inside dreamweaver runs in a loop. Meaning the opoup appears, telling me that im signing in with xxx account or if i dont want i can close the window. There is 1 single sign-in button that will again bring up the same poup if pressed. It simply runs in a loop.

Restrted PC, tried a dozen of times again without luck, Dreamweaver doesnt work anymore.

 

Added to that im trying to find a way to contact support now for 20 minutes. Also without luck. Please dont tell me we are paying 30 Euro per month for something that doesnt even have support.

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Download install and licensing , Product issue

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Community Expert ,
Sep 27, 2020 Sep 27, 2020

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Using a browser that accepts cookies and does not have script blockers, please log-in to your account below to confirm your plan is active and payment details are correct.
https://account.adobe.com/plans
If you need help, scroll down to Contact Adobe on the same page.

 

Creative Cloud is activated by your Adobe ID (email) and password.  Occasionally, Creative Cloud desktop app will ask you to confirm your log-in ID and password. 

 

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Please refer to this help article for more troubleshooting tips.

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

Post back if you have any questions.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Sep 29, 2020 Sep 29, 2020

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Thank you.

 

But the problem is that I cannot login to anything besides my account in the browser.

 

If I open CC nothing happens. It stays stuck with a a white "login" screen until it times out. 

And Dreamweaver is the same, nothing besides the login popup shows. And loving in there ends with the same popup reappearing.

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New Here ,
Sep 29, 2020 Sep 29, 2020

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Btw, my internet is working of course... 

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Community Expert ,
Sep 29, 2020 Sep 29, 2020

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"But the problem is that I cannot login to anything besides my account in the browser."

Are you  on Windows?  Can you connect to the Microsoft Store?

 

Please refer to this help article for more troubleshooting tips.

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

Failing that, contact Adobe Support.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Sep 30, 2020 Sep 30, 2020

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Adobe Customer Care can be contacted directly via Phone (during normal hours) or by chat here: https://helpx.adobe.com/contact.html

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