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msvcrdll120.dll missing (startup crash blast from the past)

New Here ,
Mar 30, 2021 Mar 30, 2021

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Just tried to run DW and got two system prompts, identical, that msvcr120.dll is missing. Then, nothing.

Researching online, this hasn't been a common problem since 2017. The remedy back then was any combination of reinstalling Visual Studio, uninstalling/reinstalling DW, and running /scannow from the command prompt. I've done these things in multiple combinations to no avail. Anyone else getting this?

Windows 10 Pro 10.0.19042
Vis C++ 2015-19 14.24.28127
(and various versions back to '01)
CC Desktop says DW is 21.1 but have not been able to run it to confirm

Hope there's help.

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Community Expert ,
Mar 30, 2021 Mar 30, 2021

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Update or reinstall Win10.  It seems you're missing an essential visual C runtime library. 

 

Or see link below for latest downloads.

https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433...

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Mar 30, 2021 Mar 30, 2021

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Hi @bradleyw63847191 ,

 

Thanks for writing to us. Along-with Nancy's suggestion, can you please try installing Microsoft Visual C++ redistributable package and see if the issue gets resolved. Since msvcr120.dll is a dependent dll of Microsoft Visual C++ redistributable package for Visual Studio 2013, we suspect installing this redistributable shall resolve the issue else we will further investigate the same.

 

Link: https://www.microsoft.com/en-us/download/details.aspx?id=40784

 

Have a pleasant day!

 

Regards,

Nayan

Dreamweaver Team

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New Here ,
Mar 31, 2021 Mar 31, 2021

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Perhaps it will help to speak in pictures.

I have uninstalled/repaired both DW and VisC in multiple combinations to no avail. 

bradleyw63847191_2-1617187381910.png

 

bradleyw63847191_1-1617187289115.png

bradleyw63847191_0-1617187245193.png

bradleyw63847191_3-1617187532312.png

 

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Community Expert ,
Mar 31, 2021 Mar 31, 2021

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LATEST

Bradley, many many moons ago, I was confronted with the same problem and is the reason why I get a discount at the local barber shop.

 

My solution? https://helpx.adobe.com/au/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Wappler, the only real Dreamweaver alternative.

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