My Menu options Goes Away in Standard or Developer

[kenroyr71372718]

When i start with a brand new open my Icons are there to upload files and down load files. As I edit files the icons keep inching up the page and after a 5th edit the icon to post to the website is no longer there...

See the sequence of images... I have reset preferences. I have installed a fresh instance after deleting the current version.

[kenroyr71372718]

This is Adobe Dreamweaver

[kenroyr71372718]

See the video of menu going away

[Ben M]

Something appears to be wrong with your installation. I would recommend trying to re-install DW.

[Nancy OShea]

Before you reinstall, try restoring preferences.

https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html

Restart your computer.

If that fails, run the Adobe Cleaner tool to wipe old files off your system followed by reinstalling from Creative Cloud desktop app.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Hope that helps.  Post back if you have any questions.

[kenroyr71372718]

Thanks, I tried the clean install as suggested with the adobe cleanup… Same issue

Sent from Mail for Windows 10

[Jon Fritz]

What happens when you go to Window > Workspace Layout > Reset 'YourWorkspaceName'

[kenroyr71372718]

Here is a video showing how the screen operates with sadness. I have installed a new version of the software after dong an adobe clean...

[Nayan_Kankariya]

Hi @kenroyr71372718 ,

Thanks for writing to us and providing screenshots/recordings illustrating the issue. Can you please help us with the below info so that we can try recreating the issue internally.

1. OS version details

2. Machine details

3. Display monitor configuration details, is the monitor HiDPI aware.

4. Please confirm if this issue is seen after updating to latest Dw 21.1 version and not seen with previous Dw versions like 21.0, 20.2 or 20.2.1.

Also, if possible, can you please see if changing the resolution to the default resolution on the machine resolves the issue else we will further investigate the same.

Have a pleasant day!

Regards,

Nayan

Dreamweaver Team

[kenroyr71372718]

Edition              Windows 10 Pro

Version             20H2

Installed on     ‎10/‎27/‎2020

OS build           19042.867

Experience       Windows Feature Experience Pack 120.2212.551.0

[kenroyr71372718]

Device name    GREENMANGOES

Processor         AMD Ryzen 3 2200G with Radeon Vega Graphics       3.50 GHz

Installed RAM             64.0 GB

Device ID         A391 -CF90-4 3-91E9-884E91

Product ID       00 0-80000-0 -AA

System type     64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

[kenroyr71372718]

1. No
2. Dell P2719H
3. 1920 x 1080
4. Problem started after update to DW 21.1

 

[Nayan_Kankariya]

Hi @kenroyr71372718 ,

Thanks for reverting with additional details on the issue. We are unable to recreate this issue on internal Win 10 20H2 machines with the mentioned resolution.Can you please confirm if this behavior is seen with other panels as well other than Files panel and also is the issue seen with other Adobe applications like Photoshop, Illustrator etc on your machine.

We suspect the issue to be machine specific and hence it would be great if we can have remote connect session(details sent via private message) to further debug the issue on your machine and investigate the same.

Have a pleasant day!

Regards,

Nayan
Dreamweaver Team

[kenroyr71372718]

I am in central time zone in the US. and you can connect any time... Please send me email and I will be available..

[Nancy OShea]

Beware of fake Adobe reps who may try to contact you privately.  Adobe will never reach out via Outlook, Gmail, Yahoo or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730