Skip to main content
F
fstone1234
Participant
February 12, 2017
Answered

Purchase ot DW CS6 from eBay - Big Mistake

  • February 12, 2017
  • 2 replies
  • 2769 views

I just got burned! I purchased Dreamweaver CS6 off eBay and once installed, it crashed all my original Adobe products. The software was purchased from marsma295 (Bruce Brady / Mark Small) in Norwalk, CT.

I should have known something was different from the initial “splash screen” of Dreamweaver CS6, that this was not “original” software from Adobe. The manner of installation was yet another sign that this was not an original Adobe product. After I installed CS6, my previous version of Dreamweaver 5.5 stopped working. Photoshop CS6 also stopped working. Whatever was included in the version of Dreamweaver CS6 that was sold to me, interfered with these previously installed (original) Adobe products. To make matters even worse, after attempting to re-install these damaged programs, I received error messages that “Adobe Support Adviser” and “Adobe Application Manager” was not working and any attempt to re-install Dreamweaver 5.5 and Photoshop CS6 was stopped.

Anyone else have issue from this seller?

This topic has been closed for replies.
Correct answer Nancy OShea

Ouch!  Sadly, this sort of thing happens all too frequently.  Adobe has warnings about piracy on their web site.

Adobe Genuine software

Adobe Genuine software FAQ

Did you report this to eBay?

When You're Dissatisfied With Your eBay Purchase

Did you report it to Adobe?

Reporting - Add tip

Nancy

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
February 12, 2017

Ouch!  Sadly, this sort of thing happens all too frequently.  Adobe has warnings about piracy on their web site.

Adobe Genuine software

Adobe Genuine software FAQ

Did you report this to eBay?

When You're Dissatisfied With Your eBay Purchase

Did you report it to Adobe?

Reporting - Add tip

Nancy

Nancy O'Shea— Product User & Community Expert
F
fstone1234Author
Participant
February 12, 2017

Hello Nancy,

THANK YOU for your response. I had looked for a contact for Adobe but was not able to find anything. I just sent off a response (with documentation) to them. I had already started a response to eBay. I sincerely appreciate you taking the time to send me this information. I’m just a retired old guy that likes to create websites. I should have known that “if the offer sounds too good to be true,” ............

Take Care,

Frank Stone

www.videofrompics.com

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 12, 2017

f you paid by Credit Card or PayPal, contact them as well. 

As for your computer....  I think you'll need to wipe your hard drive and reinstall your operating system.   There's not much else you can do when your system is infected with malware.

Nancy

Nancy O'Shea— Product User & Community Expert
Rob Hecker2
Rob Hecker2
Legend
February 12, 2017

Buying software on ebay? Getting burned by it? Surprised?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices