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wcamp
Inspiring
November 16, 2016
Answered

"Real-time Preview" no longer opens pages

  • November 16, 2016
  • 2 replies
  • 29914 views

I'm new to CC and would like help with being able to view a page on a browser before uploading the page. On CS5, it was a breeze.

Is there a way to do it besides using File > Real-time Preview? I ask because, when I select that action, I get a new window with a "sad face on a phone" icon, followed by this text:

You tried to access an external HTML page, which can not be opened on the device for preview. Open the page in Dreamweaver to preview the page on the device.

Please advise how I'm to view my current page before uploading it. And, might there be more than one way to do it?

Thanks, very much.

This topic has been closed for replies.
Correct answer Nancy OShea

Real-Time Preview is a new feature in this version.  For some reason, the developers didn't offer an option to turn it off in Preferences.  So for now,  Right-Click on your document tab (or a file in your Files Panel) and select Open in Browser.  Choose your preferred browser.  Don't use F12.

Nancy O.

2 replies

I
ilkeK
Participating Frequently
September 3, 2018

For me, it was the live view that was breaking the live browser preview. I switched to design view, then switched back to live view and I was able to hit F12 for live browser preview.

I'm sure it was something more complicated for the OP but I wanted to share what happened to me and how I solved it.

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
November 16, 2016

Real-Time Preview is a new feature in this version.  For some reason, the developers didn't offer an option to turn it off in Preferences.  So for now,  Right-Click on your document tab (or a file in your Files Panel) and select Open in Browser.  Choose your preferred browser.  Don't use F12.

Nancy O.

Nancy O'Shea— Product User & Community Expert
    W
    wcampAuthor
    Inspiring
    November 16, 2016

    Greetings, Nancy!

    Your suggestion works well with each test. Thanks. (Incidentally, I'm a Mac head who's never used an F-key, so I'm glad that that's not the suggested route.)

    Can [we subscribers] assume that this issue will be resolved promptly — in the next update?

    Perhaps in addition to making it controllable in the Preferences pane, a link could/should be added to the top horizontal and left vertical menus; that's where I'd expect to check my page's appearance, which I do frequently. (CS5 had that linked located prominently in the top tools bar.)

    Here's hoping . . .

    (  ; - )

    Warren

    ________

    W
    wcampAuthor
    Inspiring
    November 18, 2016

    Would now be a good time to ask a technician to help me by using Screen-Share on my desktop so that this challenge can finally get resolved? If so, please ask him or her to email me and I'll e-reply with my phone number.

    There is no need for this because you can download the old Applications from this link:

    <Download Adobe Creative Suite 6 applications .>

    For activations, you get the options to either enter your old serial number or just enter your email that is registered for CC subscription.


    Hello, mytaxsite:

    I suspect that you answered my closing post without looking at my earlier post (shown above, made on Nov. 17, at 10:21. It described the roadb;ockI encountered after attempting that download. Please also see the subsequent e-replies to it from Nancy and Jon (at 10:38 and 10:51, respectively).

    I'm hesitant to go through that download process again.

    I need an Adobe technician to contact me and share my screen to see how what I open from the menu-bar icon's pane differs from what Nancy and Adobe expect me to find.

    Would someone please step in and connect with me an appropriate technician so I can finally reactivate my DW CS6 app?

    Many thanks to whomever will help with this connection.

    Warren

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