RE: Dreamweaver not responding

[BWoyen]

Hi ~

I have been building a site with DW 5.5 and yesterday after a save DW will not open the site again...it starts loading the HTML code...nothing apears in the design view (I work with split screen)...and then it says not responding at the top. (I have waited over an hour and it doesn't start working again.)

I tried opening other sites and have no issue.  So this is specific to this one site.  I can open up my index.html file in browsers and every thing seems ok. I have tried the following:

• checked for updates - am up to date
• no extensions
• restored the preferences
• deleted the .dws site cache files
• deleted the FileCache.dat file and the whole configuration folder

I also tried opening a new file and coping my code into the new file.  The HTML runs fine but different valid CSS3 seems to cause problems.  For example it won't let me enter via hand or through the option menu the following....

ul, ol, dl {

    list-style-image: none;

    list-style-type: none;

}

I've searched the forums and am at loss of what to try...any suggestions would be appreciated.

~thanks,

Beata

[AllDayDev2]

Thanks for the insight, Nancy. I had not seen the other thread.

You mentioned in the other thread that you reproduced the issue. What version of DW were you using?

I was able to reproduce the issue in Dreamweaver CS4, but not in CS5 or CS5.5.

[Nancy OShea]

You mentioned in the other thread that you reproduced the issue. What version of DW were you using?

@Carey,

The OP's question concerned DW 8, so I tested her code in DW 8.0.2. 

Nancy O.

[abasub09]

I agree with Nancy O. Strange thing is my problem page was ok, despite having both Google+ and Facebook widgets, until I decided to relocate this screen furniture on the page. And it was still ok to save and post the page ... problem only occurred some days later when I tried to reopen the file for further edits.

[codeDawg]

Hello Carey - Good to see Adobe on the case!

Thanks for the "Display External Files" info.  I hadn't seen a good explanation of it before.

This issue is also reproducible on DW CS3.

~codeDawg

[abasub09]

Yep, I’m using DW CS3 and also experienced this problem

[zztanti]

I use DW CS4 and also experienced apps hang on win7 (sometimes).

But i open a lot of program, maybe the root cause from it !

[Joolaine]

I'm using DW CS4 on Win7 and the problem only occurred within the last week or so on index pages, not on any other pages. All my images have relative url's, but there are various other links to remote images  from Facebook and Flickr, plus affiliate and Google ads. They obviously don't normally appear in design view anyway.
It was possible to open hung pages in code view.

[AllDayDev2]

Odd that this issue only recently started for you all. Clearly, the version of Dreamweaver you have on your systems has not changed.

About when did the issue start for each of you?

Do you have any extension installed for Dreamweaver?

If so, which ones?

[codeDawg]

Carey,

I first noticed the problem April 19th.

Running DW CS3 on Vista 64 with no extensions.

Most images on my pages are linked relative with local copies on my development system.

The problem only occurs when a design view is open.

On my "print pages" (same content but without the sidebars that contain 3rd party jscript output or links to 3rd party images) DW works fine.

Sidebars contain Google Ads, Amazon Ads, Facebook and Twitter badges.

~codeDawg

[abasub09]

Hi Carey

I’m running Dreamweaver CS3 on 32 bit Vista. No extensions. Problem first happened last week on opening my index page in split design / code view. All my images etc are local apart from anything associated with the Facebook and Google+ widgets on the page.

[Guest]

This issue happened to me as well. Began for un on Friday the 27th of April. Everything worked fine for us for years. Then the opening of the index.html from our website locked up DW-CS3.

The solution of turning off the "display of External Files" and restarting DW made the difference.

I REALLY appreciate the fix.  

[Joolaine]

Hi Carey,

This issue wouldn't be anything to do with a Microsoft update would it?

[clearcomms-france]

I've also been having this problem with Dreamweaver 8 on an XP Pro system.

I solved it by designing my own artwork, and using that to link to the relevant Facebook page instead of having an official Facebook Badge. Can't see any reason why that shouldn't work as well for me.

I had no problem with the original badge for some months, so it's a change to their script that has caused the problem. Seems fairly typical of their attitude to their users - look at what is happening over Timeline.

[Guest]

Not sure if this will help anyone - but I have the same experience and my investigation shows ...

I see from a packet trace that when DW attempts to access an external facebook badge image, from http://badge.facebook.com/..., facebook returns an http redirection to http://www.facebook.com/unsupportedbrowser.  When you browse to that page with a normal browser, you get a facebook 'improve your experience' page.  When DW attempts to get that URL instead, it's request is for an image type file but receives a zero length text/html containing a header redirect - to itself, which DW responds to as a never ending loop.  Problem in Facebook's handling of unsupported browsers.

Not sure if the recent facebook changes have impacted this, From memory, I never used to get the facebook badges appearing in DW, just a grey square, but they may have received a different (and more valid) response to a request for an image.

Anyway, switching off external images is a workaround for me.

GET /badge/<<snip>>.png HTTP/1.1

Host: badge.facebook.com

Pragma: no-cache

Accept: image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, */*

HTTP/1.1 302

Location: http://www.facebook.com/unsupportedbrowser

Content-Type: text/html; charset=utf-8

X-FB-Debug: up7BW+X0Yk5PU4KrcrNyCjimd4cXMSDk0sijdqXwqj0=

Date: Tue, 01 May 2012 11:33:12 GMT

Content-Length: 0

Connection: keep-alive

GET /unsupportedbrowser HTTP/1.1

Host: www.facebook.com

Pragma: no-cache

Accept: image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, */*

HTTP/1.1 302 Found

Location: http://www.facebook.com/unsupportedbrowser

Content-Type: text/html; charset=utf-8

X-FB-Debug: 5kSg1Y4twqfRoLhENQlhAQMUgbUBbiscYQfd2sJ4rKk=

X-Cnection: close

Date: Tue, 01 May 2012 10:58:09 GMT

Content-Length: 0

GET /unsupportedbrowser HTTP/1.1

Host: www.facebook.com

Pragma: no-cache

Accept: image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, */*

etc etc

[AllDayDev2]

Thanks for tracking this down, TimDownUnder!

So, it appears that a recent change to the way Facebook responds when you try to load the badge is causing this issue.

And, as mentioned before by codeDawg, the workaround in Dreamweaver is to uncheck "Display External Files" in the View menu.

[scls_web]

What is the workaround for Dreamweaver 8? I don't see any option to uncheck "Display External Files" in the view menu.

[AllDayDev2]

It should be under the Commands menu in Dreamweaver 8.

[scls_web]

That works, thanks!

[clearcomms-france]

Re Carey Burgess's posting - "It should be under the Commands menu in Dreamweaver 8."

Where is it - I've just looked in my version of Dreamweaver 8 and while there are a good list of things in the dropdown menu from Commands, I can't see any reference to displaying external files.

Am I being dumb (not for the first time!) or is it hidden away somewhere?

[John Waller]

You're probably running Dreamweaver 8.0 (in DW, click Help > About Dreamweaver to see which version you have).

Display External Files is found in DW 8.0.2

Download and install the 8.0.2 updater

http://www.adobe.com/support/dreamweaver/downloads_updaters.html#dw8

[clearcomms-france]

Thanks John, that was the answer, and I now have the option.

This problem has been around for a while, and quite a few Dreamweaver 8 users have been asking about it; this is the first time I've seen any mention of that update3 in v 8.02, so I am VERY grateful to you.

[StephenDP]

That worked for me, thanks!