SUDDENLY first time ever cannot "PUT" or even access

[Steve Zeeeee]

I have never had to do this and cannot even upload to my site now

cuz nothing happens in response except error.  Now what?

Thanks anyone !

DW 18.1  b 10155

[Nancy OShea]

It's a Mac problem.  Contact Apple support.

[Steve Zeeeee]

ok thanks.

How do you know that?

[Nancy OShea]

See Preran's reply #14 below for the latest on this.

Re: Adobe Dreamweaver CC 2018 wants to use your confidential stored in " " in your keychain

[Jon Fritz]

Since this seems to have cropped up with 2018.1, it may be worth trying an older version of DW.

You can have all major releases of cloud versions installed on the same machines at the same time under a single subscription, they just won't run concurrently. To download and install an older version...

1. Open the CC Desktop App
2. Click the Apps Tab
3. Click the small arrow next to DW's button
4. Choose Other Versions
5. Click and install a more stable version, like CC2015

If it works from there, at least you'll be able to update your site without the Mac constantly popping up the Allow/Deny prompt. hopefully Adobe and/or Apple can get to the bottom of it.

[Nancy OShea]

To add to what Jon suggested (reverting to an older version), you could try connecting to server with Filezilla FTP client.   It's free.

https://filezilla-project.org/download.php?show_all=1

[Steve Zeeeee]

What am I supposed to do with that?

Went to 18.0 b10136 NO success.

[BenPleysier]

That sounds logical because it is a keychain problem. Google the issue or go to How to Resolve Mac OS X Keychain Problems – Queens University of Charlotte

[Kratika Agarwal · Accepted solution]

Hi,

Thanks for reporting. We are aware of this issue and looking into it.

Will update you on this thread once the bug is fixed. Thanks for your patience.

Thanks

[Steve Zeeeee]

It has been an entire week now and I have no access to my own site.

I dont even know what to try.  Cannot upload files for clients.

DW 18.1  b 10155

[Jon Fritz]

Download the Filezilla FTP Client.

It's a free dedicated FTP program. You can make your changes in DW, then open FZ to do the upload while troubleshooting continues in DW.

If you still can't upload from FZ, it would point to an issue outside of Dreamweaver, possibly a loss of your FTP credentials on the server. If that happens, you will need to contact your hosting company.

[Steve Zeeeee]

So adobe still has some problems with this?

[Jon Fritz]

My guess is there won't be a fix until the next version is released in the next couple months.

They very likely won't tell us either way. Adobe's policy has been not to give release dates or discuss included fixes until the product is released.

[Steve Zeeeee]

Gosh this is fundamental.  Cant imagine leaving us adrift like that?

[Kratika Agarwal]

Hi,

Dreamweaver 18.2 is live. It can be downloaded from creative cloud Desktop application.

This issue is fixed in 18.2 for Dreamweaver update from versions other than 18.0 to latest  Dreamweaver version 18.2.

However, the issue still exist if we update Dreamweaver 18.0 to Dreamweaver 18.2.

Please refer to known issues document: Known issues in the 18.0 and 18.1 releases of Dreamweaver CC

Thanks

[Steve Zeeeee]

It sounds like updating from 18.1 should solve the problem, then?

NO IT DOES NOT WORK

[Jon Fritz]

According to the release notes from Adobe, CC 18.2 only fixes some SFTP upload issues. Apparently, using a .pem file versus a .ppk file for your private key file in the Identity File field for your server info should now work.

The specific issue you started this thread about, the Keychain access pop-up, was not fixed in the CC 18.2 update, per Kratika's post and link.

[Steve Zeeeee]

DW has "remote" and "Testing" for ftp service.

I am able to get remote service in the "testing" mode.
As long as it stays this way, I am ok, but this is not normal?

or expected, right?  does this mean anything?

[Jon Fritz]

As far as I've ever seen, the only thing checking the radio button for Testing and Remote should really do, is assign the associated FTP information from your server set-up to the corresponding buttons in the Expanded Files window.

[Steve Zeeeee]

AND the info in both is the same, but only "testing" works for me.

[Nancy OShea]

Under Servers > Advanced, what is your Testing Server's model?

[Steve Zeeeee]

nothing is selected for both models

[mahakk20912952]

Hi Steve,

Thanks for reporting the issue.

Can you please elaborate on the hosting server, list of ciphers, mac, kex algos being used in the connection.

Also, can you please tell if you are using username/password authentication for the connection

OR identity file for the connection.

If identity file, i hope you are using .pem file as Dreamweaver doesn't support .ppk file (which other clients like file zilla and putty does).

And just to confirm, are you using the latest CC 2018.2 DW build.

Thanks,

Mahak Kudyar

Adobe Dreamweaver

[Steve Zeeeee]

mahakk20912952  wrote

Hi Steve,

Thanks for reporting the issue.

Can you please elaborate on the hosting server, list of ciphers, mac, kex algos being used in the connection.

Also, can you please tell if you are using username/password authentication for the connection

OR identity file for the connection.

If identity file, i hope you are using .pem file as Dreamweaver doesn't support .ppk file (which other clients like file zilla and putty does).

And just to confirm, are you using the latest CC 2018.2 DW build.

Thanks,

Mahak Kudyar

Adobe Dreamweaver

I'd be glad to report but I dont know those terms:
"hosting server, list of ciphers, mac, kex algos being used in the connection."

"If identity file, i hope you are using .pem file as Dreamweaver doesn't support .ppk file"

but yes, username/password, yes 18.2
Everything worked seamlessly for years.

[Jon Fritz]

Have you contacted Blue Host to see if anything has changed on your server recently?

It's not unusual for hosting companies to goof up user credentials when upgrading servers.

Have you tried adding your domain name, rather than the IP address in the FTP Address field?

Also, the "Web URL" field will usually be your actual www web address, not the ftp location.