Blue elements box not showing anymore

[PaulSwales]

When I turn on Live view to edit images etc the blue elements box doesn't show anymore. It used to. I tried restarting computer etc. They won't show up on opening other html documents either. I'm using Dreamweaver CC 2018. Example of image which doesn't show for me. Thank you

[BenPleysier]

Have a look at Deleting a corrupted cache file

[PaulSwales]

Thanks but I have tried deleting the cache file and also the configuration folder but no luck unfortunately. Even the blue dotted lines are not showing up

[Ben M]

Try clicking on View --> Live View Options --> and make sure "Hide Live View Displays" is not checked.

[PaulSwales]

Still no luck. Nothing is showing under Live View.

[Nancy OShea]

Does this happen with all files or just certain ones?

Check your code for errors. 

[PaulSwales]

This happens with all files. When I open the files on a different computer, the blue elements boxes do show

[Ben M · Accepted solution]

Have you tried opening the files under a different user account on your own computer? I've seen it happen where an OS user becomes corrupted. Worst case scenario you would have to migrate to a new user account on your computer, but it would clear up the issue.

[PaulSwales]

Thank you I have tried using a different and new account on my computer and still no luck unfortunately.

[Preran]

If you have a CC license, I suggest getting in touch with the Support team directly using this link

Contact us | Adobe

[Ben M]

Honestly at this point I would almost recommend backup up your site definitions and re-installing Dreamweaver because loading up a new profile should have fixed the issue unless something is corrupt in the installation itself.

[PaulSwales]

Thanks for all suggestions as I really appreciate them. I had to get in touch with Adobe Support Team. Finally all working well now after removing CC app from my computer, re-installing, removing prefs, etc. All good now!