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Dreamweaver Erased my files

Community Beginner ,
May 26, 2012

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Essentially the statement above. I was working on a website in Dreamweaver for a client (one of the few times I even bother with dreamweaver) and everything was going well  and I was working in my CSS document until dreamweaver froze for a second, and then everything was gone. My entire stylesheet, 6 hours of work, gone. So I closed the program and restarted it and it was still gone. Suffice it to say I am absolutely livid at the moment and I would like to know if there is a way to restore a file erased by dreamweaver? Otherwise is there a way to get a refund for this useless excuse for a program?

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Dreamweaver | Mac OS issues

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Dreamweaver Erased my files

Community Beginner ,
May 26, 2012

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Essentially the statement above. I was working on a website in Dreamweaver for a client (one of the few times I even bother with dreamweaver) and everything was going well  and I was working in my CSS document until dreamweaver froze for a second, and then everything was gone. My entire stylesheet, 6 hours of work, gone. So I closed the program and restarted it and it was still gone. Suffice it to say I am absolutely livid at the moment and I would like to know if there is a way to restore a file erased by dreamweaver? Otherwise is there a way to get a refund for this useless excuse for a program?

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Dreamweaver | Mac OS issues

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May 26, 2012 1
Adobe Community Professional ,
May 26, 2012

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After you have calmed down, please advise:

  1. which version of Dreamweaver
  2. which operating system

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May 26, 2012 0
Community Beginner ,
May 26, 2012

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Dreamweaver CS5.5
Windows 7 Home Premium 64-bit

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May 26, 2012 0
Adobe Community Professional ,
May 26, 2012

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When you say everything was gone, do you mean in the DW Files Panel?

Are the files still present on your hard drive when the folder is viewed in Windows Explorer?

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May 26, 2012 0
Community Beginner ,
May 26, 2012

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The files are still there. Except all the code in the CSS file is gone. I didn't even save it when the code was erased, I just closed the program.

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May 26, 2012 0
Adobe Community Professional ,
May 26, 2012

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So if you open the CSS file in a plain text editor such as Notepad, it is empty?

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May 26, 2012 0
Community Beginner ,
May 26, 2012

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Yes. I've opened it in note pade and other programs such as M$ web developer and the file is empty. I've even tried to use the file restore via windows properties. Does dreamweaver keep some sort of cache of recent files?

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May 26, 2012 0
Adobe Community Professional ,
May 26, 2012

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Firstly, I'm astounded that the file is empty. Are you sure it's not corrupted by Windows? When was the file last saved?

DW does not autosave user files to my knowledge.

For future reference, have you tried using a utility such as http://www.ajcsoft.com/active-backup.htm?

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May 26, 2012 1
Community Beginner ,
May 26, 2012

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It is most deffinately not Windows. This has happened several times before on both my Mac and PC (using 5.5) except they were old files I was working on and I had copies of them on portable HDD so it wasn't a huge issue (since I had only made minor changes) and I have called Adobe about this before but of course their useless tech support knew nothing and denied the issue. Ugh, great so I've now lost a day's worth of work. This is a joke. Is  there any way to return this program for a refund?

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May 26, 2012 1
Adobe Community Professional ,
May 26, 2012

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Sorry I can't help you any further at this stage short of accessing your computer myself.

You'd have to contact Adobe Customer Support regarding refunds.

Must say though that it's the first time I've ever heard of the issues you mention in 12+ years of using DW on Mac and PC. Not to say it doesn't happen. Just that you're the first I'm aware of losing an entire file via a freeze event in Dreamweaver.

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May 26, 2012 0
Community Beginner ,
Jul 12, 2012

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This just happened to me tonight. A days worth of work. I saved iterations of an email template I have been working on for a client but my most recent saved copy just quit unexpectedly and when i reopened it - blank. on a macbook pro OS 10.6.8 DW CS6. Livid right now.

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Jul 12, 2012 0
Adobe Community Professional ,
Jul 12, 2012

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It is hard to believe that DW would do that.

DW obtains the content of the file and puts it into memory; the original content of the file remains untouched and unchanged until the content from memory is saved to disk.

The only explanation is that you managed to save a blank content to the original file. Another explanation could be that the content in memory could be corrupted by an external factor.

Gramps


Ben

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Jul 12, 2012 0
Community Beginner ,
Jul 12, 2012

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Well...the facts are that I was editing in DW. I had been saving VERY frequently so the file was up-to-date. DW quit unexpectedly and when I reopened DW and reopened the file - blank. I mean blank. Yes there are are always factors on one's computer that varies, creating some kind of perfect storm (OS, Apps, Ram, Configurations) but i can tell you one thing...this has NEVER happened before and it was DW handling the open file - not any other program.  So DW evangelists can say whatever they want, but it WAS the program handling the file when it corrupted and erased.  I generally LOVE dw and the suite...this is why this is so surprising, usually really solid. I am scared sh*tless now of this happening again.

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Jul 12, 2012 1
Adobe Community Professional ,
Jul 12, 2012

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Is it actually blank (no code) or is DW just having some kind of rendering problem in design view?

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Jul 12, 2012 0
Community Beginner ,
Jul 12, 2012

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Actually blank. It was the weirdest thing. All other txt/html editors show it blank and the file size is zero. Probably got corrupted somehow, but usually corrupted files have "something" in them - they just won't open right?  This was completely stripped. No data what-so-ever, yet it retained being an html file and the file does open in all programs...just blank.

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Jul 12, 2012 0
Community Beginner ,
Dec 30, 2016

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I am having the exact same issue, except that my files still look like they have content in Windows Explorer (file size 236 kb), but when i try to open them (I had 3 files open at the time of the crash, and all are having the same issue now) they appear completely blank, whether I open them in DW or in a browser.

Given that this type of thing has been going on for several years and Adobe staff has not a single solution, I am not very hopeful, but here are my specs: Windows 7, DW 2015.2

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Dec 30, 2016 0
Adobe Community Professional ,
Dec 30, 2016

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<Adobe staff has not a single solution, I am not very hopeful...>

Actually they do.  Auto File Recovery was introduced in CC 2017. 

How to manage and transfer files to remote servers from within Dreamweaver

Nancy

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Dec 30, 2016 0
Adobe Community Professional ,
Dec 30, 2016

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W10, DW2017. After the crash (2x) my files were

Notice the two extra files created by Dreamweaver because of the crashes?


Ben

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Dec 30, 2016 0
Community Beginner ,
Dec 30, 2016

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Thanks, but that doesn't help much. The weird thing about this is that I was saving frequently (as I always do), and the time stamp and size of my files shown in Windows Explorer implies that my files are current and full of data, but when I open them in DW or a browser, they appear completely blank. This implies to me that they are not entirely lost, but were corrupted during the shutdown process. Do you know of any way to recover them?

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Dec 30, 2016 0
Community Beginner ,
Dec 30, 2016

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Thank you, Ben. Unfortunately I am using DW 2015.2, not 2017. How are you viewing that file list?

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Dec 30, 2016 0
Adobe Community Professional ,
Dec 30, 2016

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krisz49227661 wrote:

How are you viewing that file list?

In the CC 2017 Files Panel.

Nancy

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Dec 30, 2016 1
Community Beginner ,
Dec 30, 2016

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Thanks. If only I had upgraded before this all happened

I still think that there must be some way to recover these files.....but I can't get any help

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Dec 30, 2016 0
Adobe Community Professional ,
Dec 30, 2016

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Did you try opening in a plain text editor like text wrangler?

Or this file recovery app for Mac?

Recuva for Mac - Recover Files on Mac |File Recovery App

Nancy

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Dec 30, 2016 0
Community Beginner ,
Dec 30, 2016

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I did try opening it in Notepad, and it is still blank.

I did not try the file recovery app for Mac, since I am on a PC.

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Dec 30, 2016 0
Adobe Community Professional ,
Dec 30, 2016

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They make one for Windows too.

Recuva - Free Download - Piriform

Or you might want to try Windows Restore to see if you can recover files prior to the event.

https://support.microsoft.com/en-us/help/17119/windows-7-recover-lost-deleted-files

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Dec 30, 2016 0
New Here ,
Jan 07, 2013

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same thing just happened to me, dreamweaver froze and erased all 2000 lines of css, been trying to find a way to get the file back, no success so far, 10-14 days of work, f me.

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Jan 07, 2013 0
Adobe Community Professional ,
Jan 07, 2013

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Diesel, what are your specs?  Mac/Win? What OS? What version of DW? What was the last thing you did when DW froze? Did you get an error log? If so can you post it?

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Jan 07, 2013 0
New Here ,
Jan 07, 2013

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to SnakeEyez

Windows 7 64, DW CS6, no log, trying to fix the log now ("The Event log service is unavailable. Verify that the service is running."),

i had the css file open then once i put my cursor on the file, dreamweaver flickered and all content of css file got erased. i could not undo or anything, if that matters the css file was attached to project via another css file (main media query file) which did me in as i still had the project open in browser but "save as" only saved the main query css not the ones attached to it, i saved the css file in another location but its missing 800 lines not as bad as i thought, maybe 2-3 days work to restore it. i am getting a backup software asap. anyway thanks!

ps i tried looking into chrome cahce file, its not there.

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Jan 07, 2013 0
Adobe Community Professional ,
Jan 07, 2013

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So sorry for your lost data/time.

Just curious. Were you using Fluid Grid Layouts when this happened?

Nancy O.

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Jan 07, 2013 0
New Here ,
Jan 07, 2013

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3 Fixed layouts (desktop/tablet/phone),

i am getting over the shock of losing days of work, just gotta get back on the horse again

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Jan 07, 2013 0
New Here ,
Feb 08, 2013

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This just happened to me as well.

Dreamweaver CS5.5

Windows 7 Professional, 64-bit

Luckily, it wasn't a major loss for me, but I don't think I want to use this program anymore. Any ideas what this is about? Updates?

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Feb 08, 2013 0
New Here ,
Mar 13, 2013

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This just happened to me too.

Using Dreamweaver CS6 in Windows 7, 64-bit

I was working on an html page in Dreamweaver and pulled up the css within the file (rather than as a separate tab). I was not using fluid grid layouts.

I hit F12 to preview a small change, and suddenly got a "Dreamweaver has quit unexpectedly" error. The program closed before I could do anything else.

I pulled it back up and the entire css file is blank. Just blank. Nothing. I have no idea what happened and need to step away now.

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Mar 13, 2013 0
New Here ,
Jul 04, 2013

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I have been going through the same problem from last one week. Jumping from browser to DW and files gets erased.

And today i got a solution for this.

I open another html file along with the main file on which i am working. And DW is working perfectly. It has not erased any file since last 8 hours.

I know its a weired solution but its working for me.

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Jul 04, 2013 1
Adobe Employee ,
Jul 08, 2013

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Hello,

We are sorry to know that you are facing problem while previewing document in browser.

I could not reproduce the file content erase. Following are the steps I followed.

1. Launch Dreamweaver CS6 or CC

2. Open a HTML document with a linked CSS document

3. Perform multiple edits and Save operations in the linked CSS document

4. Preview in Browser for each edit(Chrome 27.0.1453.116 m)

5. Switch back to Dreamweaver

Result: CSS document content is intact and is editable by user as expected.

Can you please let me know on the following.

  • Steps to reproduce the content loss even if the issue is intermittent.
  • What type of document you were working on before the content loss happened
  • Is the document in saved status or unsaved status(modifications yet to be saved) while switching to a browser.
  • Which browser are you switching to?
  • What is the Dreamweaver build number("Help Menu->About Dreamweaver" on Windows and "Dreamweaver Menu->About Dreamweaver" on Mac)
  • Is this consistently reproducible.

Regards,

Yalpi Shiva Prasad

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Jul 08, 2013 1
New Here ,
Aug 12, 2013

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Hi peeps. I'm currently having the same issue. It's pretty bad, since it's an intermittent problem. I used to believe it was an issue with the firewall. I'm using Total Defense (formerly CA, which is horrible, since it blocks EVERYTHING.) What I did was shutdown the antivirus to see if the problem got resolved. It worked for a few days then it happened again. My other option is to delete the Total Defense antivirus from my computer, but I can't since It's the computer at work. If anyone can confirm it's a firewall issue by uninstalling a firewall related program it would be great, because I could then have some evidence to proof it's actually the firewall. Thanks.

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Aug 12, 2013 0
Explorer ,
Nov 30, 2013

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I just had the same thing happen to me. I was in the middle of a save when my computer crashed. When I go back to open the dreameaver file that I was working on all the code is gone, completely blank.

Dreamweaver CC, Version 13.1, Build 6443, using fluidgrid layout

Windows 8.1

That is a bummer. Now I have to start over and lost a few days worth of work.

I learned to back everything up on a nightly basis for now on. Live and learn.

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Nov 30, 2013 0
New Here ,
May 07, 2014

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I just had the same thing happen to me and lost my 4 hours of work.  DW just crashed when I reopened the file content is blank. I think this some sort of DW FILE LOCK problem because the file size is still 23 kb but no content, it should be 0kb right.  Unable to see anything in notepad, winword,wordpad,notepad++.

Anyhow I lost my precious time, who else to blame.  This is the fourth time I am having this problem.

ADOBE find a solution

My version

DW6

Win 7 64 bit

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May 07, 2014 0